What is a customer journey map and how to make your own [examples included]
Sprout Social
NOVEMBER 2, 2023
Pro tip: If you have distinctively different personas—such as, if you serve both a B2C and B2B market—set up different customer journey maps. Take a look at this simplified current state customer journey map from Nielsen-Norman. To really get to know someone’s purchase decisions and shopping processes, interview existing customers.
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