Transform Events into Meaningful Experiences: Lessons in Real-Time Marketing

This week I moderated another Social Media Today webinar as part of their Best Thinker webinar series, this time on the topic of Transforming Events into Meaningful Experiences: Lessons in Real-Time Marketing. We had an esteemed panel consisting of Amber Quist, the Vice President of Brand Marketing and Communications at Spredfast; Greg Weiss, the Vice President / Business Leader of Social Media at MasterCard; and Adam Buchanan, the Social Media Manager for Cabela’s. This webinar was sponsored by Spredfast.

Amber set the stage with a discussion of Real-Time Marketing (RTM) and some examples of companies doing it right. When you hear RTM, you often think about the Super Bowl Oreo moment or this year’s Arby’s tweet at the Grammy’s, and we all agreed that is a form real-time marketing, but we want to widen the aperture a little on that definition and also talk about how brands are not only engaging in real-time moments, but also how they are using content in real-time in their owned media to engage their audiences and drive their brand forward. This set the stage nicely for Greg and Adam to discuss their companies success in RTM.

Adam then discussed the intersection of RTM with User Generated Content (UGC) and how that help drive the Cabela’s experience both online ad in-store. Cabela’s is leveraging UGC by “passing their customer the microphone,” because as Adam put it: “There’s a good chance your customer’s content is better than yours.” They leverage tweets and photos online to express the joy that fishing and hunting enthusiasts have when using their products. They also created a “digital brag board” in store to showcase some of the create UGC.

Greg took over and give us an inside view of how social experiences can be “priceless.” MasterCard’s theory was built on the idea that a brand that replies to a tweet can be worth more than years of advertising. They are currently running a campaign as the latest incarnation of their landmark “priceless” campaign, which started back in 1997 (17 years ago!), and it’s called “priceless surprises.” In this campaign they have surprises like Justin Timberlake showing up at your front door or surprise tickets to go see your favorite sports team playing a game. So far they have surprised over 60,000 loyal MasterCard customers!

Now, if you have ever been on a Social Media Today webinar before, you know they are very “participant-driven” and we love to ask your questions of our panelists. Many of the questions from our audience revolved around topics such as: How to handle the legal issues of using photos from customers? How best to organize for Real-Time Marketing? How does Real-Time Marketing work in a B2B environment?

If that piqued your interest, you may want to hear the replay of this webinar or review the slides: please click on this link. Otherwise we hope you will join us on another Social Media Today webinar! The next webinar is onAllocating Resources Across The Marketing Mix: Where to Spend Socially. Sign up for it, or view the schedule of upcoming webinars here.