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About Social Pros Podcast:
Social Pros is one of the longest-running marketing podcasts in existence (10 YEARS and counting), and was recently recognized as the #1 Audio/Podcast Series by the Content Marketing Awards.
Our purpose? Making sure that we speak to real people doing real work in social media.
Listeners get inside stories and behind-the-scenes secrets about how teams at companies like Google, Reddit, Glossier, Zillow, Lyft, Marvel, and dozens more, staff, operate, and measure their social media programs. With 600+ episodes, the Social Pros Podcast brings the humanity of social media to the forefront, while providing incredibly useful marketing strategies that listeners can immediately implement.
Follow Social Pros on LinkedIn.
To inquire about becoming a guest or show sponsor, please email our Executive Producer, Leanna Pham, at leanna@convinceandconvert.com.
Apple Podcast Reviews:
The Social Pros podcast has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen!
@Arlie KThis is absolutely an awesome listen for anyone in communications or social media!!
@Will31CThis podcast has become one of my staple weekly podcasts for learning about marketing! Love the conversations that they have and it's always enjoyable and educational!
@Simonstone95Love the podcast - informative, in depth and spot on for any business size.
@MissTriathlonMatt See, Director of Social Media and Games at HSN, joins the Social Pros Podcast to share his path to social authenticity which begins and ends with the individual customer.
It’s All About Her
With 1,600 brands, 1.2 million registered players, 1.1 million Facebook fans, and 176,000 forum followers, HSN is a giant in the retail television world. But how does one stay engaged with such a large and diverse array of participants across all social networks? Does it involve masterminding a complicated series of social personas and accounts, each with its own unique calendar catering to the interests of each and every brand that they represent? Or perhaps a multi-layered collaboration with each brand’s social team and contracts that dictate how much social time is allocated to each brand depending on the volume of sales and interest?
Thankfully, no. It’s not actually as complicated as one might think. Matt, who is a pro at managing the HSN consumer relationships, says it’s all about the buyer… and in the case of HSN, it’s all about her.
Who is she? What does she like? How does she spend her time? And, most importantly, how can we add value to her daily life? With those simple questions, Matt has built a solid community for his customers and brand ambassadors like Nicki Minaj that improves relationships and closes sales.
In This Episode
- Why focusing on the consumer means putting the product second
- How a well thought out toolkit leads to a profitable celebrity endorsement
- Why “building awareness” doesn’t always mean “pushing sales”
- How non-monetized programming can lead to organic engagement that beats paid social
Quotes From This Episode
“We love to talk about our customer. That’s really what we focus on.” —@MatthewSee
“I build it first with good content, and once it starts to break through, begin layering on the paid.” —@MatthewSee
“You get more interest in the product when it’s not about the product.” —@JayBaer
“It’s about being strategic. Rather than focusing on how many products we can get in front of her, focus on how can we tell her a story to where she feels connected to us. That will drive her to the site, make her feel more in with HSN, and make her more excited about being part of this great business.” —@MatthewSee
“While we’re trying to build awareness around what products we have and what we’re doing, we’re also trying to build awareness around the great programming we have.” —@MatthewSee
“At some level, you have to make it about the social and not about the media.” —@MatthewSee
Resources
- Matt See on Twitter: @MatthewSee
- HSN: Facebook, Twitter, Instagram, Pinterest, YouTube, Like2Buy
- TwitterMirror
See you next week!