Laurel Papworth

MAY 23, 2010

and I had a poke around on Wikipedia to read more about the actual software: Microsoft SharePoint , also known as Microsoft SharePoint Products and Technologies , is a content management system with integrated search functionality developed by Microsoft that allows users to work in a web-based collaborative environment. Related posts.

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Sharepoint Conference Social CRM Microsoft 63

Convince & Convert

NOVEMBER 15, 2011

Too often, we try to wield these case studies as a crude evidentiary weapon, trying to persuade ourselves or our superiors that our belief system around social media, social business, social CRM and all that jazz is in fact correct. Point Less. But in almost every case, you’re bringing a knife to a gunfight.

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Convince & Convert

JUNE 10, 2012

But in almost every case, the evidence that social media “works” is based on aggregate, anonymous data. Instead, the software titans bought the ability to combine social behavior with their existing database and CRM suites to create a true end-to-end social CRM solution. The New Social CRM Big Three.

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Social CRM Hubspot HootSuite API 127

Convince & Convert

MAY 4, 2010

For example, the markers for a jump to cloud computing for a declining retail company are quite different than the markers for a growing startup to embrace a business intelligence application. For instance, open source software and the Freemium model are allowing for a more organic, bottom-up adoption of many applications and technologies.

Social Media 116

Social Media Strategy Consultant ROI 116

Jeff Esposito

APRIL 4, 2011

Well for starters if this is to happen, vendors are going to sell a one-stop solution for “social” CRM. For example, what I use for social media monitoring is perfect for me. In a sense this is the first domino that has been pushed over and soon there will be a chain reaction with pieces falling into place here and there.

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Radian6 Social Media Social CRM Company 52

Social Media Network Marketing

MAY 31, 2010

It also encourages the existing customer to become the brand ambassador and introduce new members to the system. Tying this invaluable data into a CRM solution generates sales leads, ideas for product direction and strengthens a company's image and brand. Social CRM then, must go to the source, not try to bring the source to it.

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Social Media Social CRM Reputation Widget 62

Webbiquity SMM

MAY 10, 2011

Integrate social media activities with your CRM system. If there is an individual in your CRM system who is also following you on Twitter, or who likes you on Facebook, or who has left a comment on your blog, that should be noted.

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ROI Case Study Bazaarvoice Klout 191

Convince & Convert

MARCH 25, 2010

Advanced social media analytics and ROI calculations often require tying together disparate systems, and looking for causation (or at least correlation) between social media success and business outcome. Swix also plans to publish its own API so that third-parties can push and pull Swix data into other applications.

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Social Media Strategy Statistics Metrics 117

Convince & Convert

MAY 25, 2010

While having some measure of Web design and programming capabilities is almost a requirement, being in the business of constructing Web sites and applications per se, is typically a losing proposition for most agencies that are not involved in that business at scale. Note that I didn’t include Web design.

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Marketing Social CRM Conference Social Media 123

Webbiquity SMM

APRIL 6, 2017

Social customer relationship management (CRM) was being written about as a distinct product category as far back as 2008, but market interest really began to take off the following year. How does social CRM differ from traditional CRM? 6) Base CRM. Market interest has remained fairly strong since then.

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Social CRM Tools Sample Samples 195

Convince & Convert

SEPTEMBER 21, 2010

Because so much focus has historically been on creation and distribution of content online, companies often mistake social media outlets as simply another, more social repository for this content. “Social media is not about Facebook or MySpace or Flickr or Twitter or blogs or YouTube.&#

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Social Media Strategy Consultant Web 2.0 149

Visually SM

JULY 27, 2020

The app also includes a badging system that makes it easier to alert you when an influencer or advocate has posted, as well as clear analytics. TweetDeck is a dashboard application that makes managing Twitter a whole lot easier. As a whole package, Oktopost qualifies and quantifies better leads for you and your business.

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Social Media Management Social Media Tools Domain Name 246

Keyhole.co

JULY 9, 2023

Its visual analytics provide insights into which types of content resonate best with audiences and which channels drive the most traffic, making it easier to refine any social media strategy. It integrates with various third-party tools and applications, including Canva, Google Drive, and Bit.ly.

HootSuite 52

HootSuite Social Media Management Social Media Price 52

Convince & Convert

APRIL 13, 2010

See my review of the iPad review here) This content would also make a fantastic Facebook application. Tagged as: apps , contests , dale carnegie , how to win friends and influence people , influences , iphone , mobile marketing , social media Did you enjoy this blog post? Tons of applicability for social networking.

Social Media 112

Social Media Strategy Influencer Education 112

Convince & Convert

APRIL 14, 2010

Then, strategize ways you could make those problems disappear by providing better content (as with Geek Squad), faster response (as with Nationwide), or better access to help (as many companies are doing by launching online customer support communities using Get Satisfaction or other systems). I agree, helping works, selling doesn't.

Social Media 128

Social Media Consultant Health Care Questions 128

Convince & Convert

SEPTEMBER 21, 2010

You need something that’s easy for you to use and that will be practical for the application you have at hand. applications like Facebook, Twitter, Skype, etc. What they often don’t realize is that they can safely enable these applications through the use of smart policies. Is that a recent add to the system?

Social Media 155

Social Media Strategy Radian6 SM2 155

Techipedia: Tamar Weinberg

MARCH 22, 2011

RTM has gadgets (as seen above), applications for all mobile platforms, an API, and much more. Rapportive is a social CRM, giving you important information about the person who is emailing you. My major public Twitter and Facebook online activity is handled through no other application but HootSuite (aff). Rapportive.

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Products Tools Google Reader RSS 236

Convince & Convert

MARCH 17, 2011

There are so many possible answers the words “social media consultant&# have lost all descriptive value. Eventually, companies will look to hire consultants for specific skills like social CRM, blogger outreach, content marketing, etc. Integrate, Don’t Disintegrate. The same thing happened in online marketing.

Advertising 119

Advertising Facebook Case Study Consultant 119

Convince & Convert

AUGUST 31, 2010

Instead, our lack of social conversation is a byproduct of technological realities that do nothing but create obstacles for actual conversation. Also the Q&A system that linkedin and more and more sites are starting to use (sprouter, inc, etc…) while being very structured, could certainly be considered conversational.

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Conversation Social Media Social CRM Consultant 116

Direct Marketing Observations

DECEMBER 3, 2010

14) This article in July from Wired really touched on a lot of truths in social media that we all know about and in some cases actually do, but don’t admit. Gaming the System: How Marketers Rig the Social Media Machine. Gaming the System: How Marketers Rig the Social Media Machine.

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Sites Social Media Tools Storify 235

Convince & Convert

JUNE 15, 2010

"4 Detective Tricks to Find Your Customers in #SocialMedia" Vertriebstipps von @JayBaer [link] [link] Wendy Soucie A recent addition to the process of finding your connections is Socialfinder which is one of the business applications on Xeesm.com. This is a social address book, and social CRM application at each extreme.

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Social Media ScoutLabs Consultant Company 153

Convince & Convert

APRIL 22, 2010

Social Campaigns & Apps (social media marketing) In this approach, you’re using contests, promotions, offers, and self-contained applications and widgets to promote your company or product. Social CRM The new telephone. I’m not about to banish “social media&# from Convince & Convert.

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Social Media Social CRM Loyalty Web 2.0 128

Convince & Convert

JULY 13, 2010

.&# I’m sure management at a lot of agencies feel that it is easier, less expensive and less time consuming to tap a few social media experts, put them into a department, shut the door and go back to their traditional PR bread and butter that’s easy to understand and even easier to bill. Obviously, this isn’t the right approach.

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Social Media Strategy Consultant SEO 138

Convince & Convert

JUNE 30, 2010

How many of you reading this have been annoyed in the last week by reaching a computerized answering system instead of being allowed to speak to a customer service rep? But get a real person talking back to you, then you may have a customer. If not, a person who will refer you to potential customers.

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Social Media Strategy Automotive SEO 128

Convince & Convert

APRIL 7, 2010

Arm your manager with a mobile device and an email alert system: For the final question of the #socialmedia chat, we talked about tips for businesses looking to take advantage of Foursquare. This is already tracked via advanced payment computer systems of today). Depends on your resources and how big these geo-apps get.

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Foursquare Analysis Consultant Mobile 150

Convince & Convert

JUNE 16, 2010

The Secret Sauce Is Relevance I’m noticing common themes among social media successes like BBVA bank. Whole Foods does this similarly with its mobile application when it suggests meals/shopping lists based on health needs — and even suggests meals for ingredients you already have. Result: A new market discovered.

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Social Media Strategy Mobile Consultant 119