Hootsuite

SEPTEMBER 16, 2022

Slush used JennyBot, a customer service chatbot, for a 20,000 person event in Helsinki. freed up event staff from repetitive tasks. Chatbots can connect with customers through multiple channels, such as Facebook Messenger, SMS, and live chat. Source: Acquire White Paper. Slush’s customer service automation.

Examples 96

Examples FAQ Insurance Retail 96

SocialFish

OCTOBER 21, 2010

We did some research around this issue and published a white paper detailing the case for integrating time-honored emergency response expertise with real-time social input. Furthermore, 90 percent of respondents also felt that the public expects some action based on social media applications.

Ustream 162

Ustream Wiki SMS Survey 162

Convince & Convert

SEPTEMBER 21, 2010

Too often we see social media strategies that involve putting photos into Flickr, videos into YouTube or the creation of a Facebook application and then never revisiting the environment to engage with the communities around this content. “Social media is not about Facebook or MySpace or Flickr or Twitter or blogs or YouTube.&#

Social Media 149

Social Media Strategy Consultant Web 2.0 149