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What is a customer journey map and how to make your own [examples included]

Sprout Social

A customer journey map is like a detailed travel itinerary for your customer’s experience with your brand. Tools like Sprout Social use AI-driven sentiment analysis to dig into social listening data to give you insights on what people think about your brand. What’s included in a customer journey map?

Examples 102
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Best Social Media Monitoring Tools

Bill Hartzer

With ReviewAnalyst, you can track, analyze and react to what people are saying about your hotel on the major travel and social media sites. Nielsen – this is one of the most well known, and trusted names in customer data analytics. Brands Eye can monitor your company’s online reputation much more effectively.

Cymfony 152