article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Lisa Loeffler ( @LisaMLoeffler ) is Research & Analysis Lead at Convince & Convert. Over the last several years we’ve gamified checking in ( Foursquare ), eating and drinking ( Foodspotting ), investing in human beings ( Empire Avenue ), and many other categories. Leveraging the “On Hold” Experience.

CSR 127
article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Lisa Loeffler ( @LisaMLoeffler ) is Research & Analysis Lead at Convince & Convert. Over the last several years we’ve gamified checking in ( Foursquare ), eating and drinking ( Foodspotting ), investing in human beings ( Empire Avenue ), and many other categories. Leveraging the “On Hold” Experience.

CSR 126
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Ignore Foursquare at Your Peril - An Analysis of Potential.

Convince & Convert

Now, I’m not suggesting Foursquare will ever approach Twitter’s level of ubiquity, much less Facebook’s. Because Foursquare makes very little sense unless you’re in a physical location like a store, restaurant, etc. At least it is for me.

article thumbnail

Are You Ready for the Opportunity Economy | social media case.

Convince & Convert

Opportunities Via Geography Recently, I was in downtown Flagstaff (where I live) and used Foursquare to check-in at a local restaurant. Named One of Arizona’s Top 25 Restaurants by Arizona Highways Magazine, show this message for a discount on an appetizer.&# That’s the Opportunity Economy at work. Thanks Jay! Thanks Jay!

article thumbnail

Best Internet Marketing Posts of 2011

Techipedia: Tamar Weinberg

How User Generated Content is Changing SEO : This is an analysis of how search results changed in the last year alone and how it impacts your business. Offering discounts? Here are 99 ways, from giveaways to community building to media connections to offering discounts and so much more. Get more reviews, people!

Marketing 264
article thumbnail

Social Pros 24 – Shawn Morton, JPMorgan Chase

Convince & Convert

You would have to do a lot more analysis there to put a dollar value on Carnival’s misstep, and obviously their misstep was not inherently social media oriented. Often just the way social, when you look at things like Foursquare and other things, and even Facebook, mobile is such a big component of that, the lines are always blurry.

Banking 113
article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Compensation was discounts on AOL service, and the social recognition that comes along with being the official moderator of your chat room on Civil War Weaponry. Instead, they found the most frequent participants in each room, put them through some sort of ad hoc “freak filter&# and then invited the normal folks to become moderators.