Please Aggravate Me: Is Gamifying Customer Service a Reality
Convince & Convert
MARCH 28, 2012
Lisa Loeffler ( @LisaMLoeffler ) is Research & Analysis Lead at Convince & Convert. Over the last several years we’ve gamified checking in ( Foursquare ), eating and drinking ( Foodspotting ), investing in human beings ( Empire Avenue ), and many other categories. Leveraging the “On Hold” Experience.
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