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Create a Customer Experience Strategy [FREE TEMPLATE]

Hootsuite

Or, more specifically: To decrease the time it takes a customer to solve an issue by 20% on average this quarter. Structure this like a traditional SWOT analysis. Use Hootsuite Streams to track them across every social network. Do your research (AKA a competitive analysis). Have you noticed an issue with repeat customers?

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Representational Democracy is Dead

Laurel Papworth

In Ancient Times, every village would vote in a Representative who would go to the next biggest town and vote on the village issues. Issue->communication->vote in Village->run to town-> argue the points-> outcome. It’s now possible for every Australian to vote on every issue and collaborate on the outcome.

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2 Million ONLINE Leads Market for BFSI Sector in India!

Atom Thought

Again assuming that online mechanism contributes to only about 5% of the overall cards issued in the country: we get a figure of 3.4lac cards issued through online origination. lac cards to be issued through the ‘online origination’ channel. Let’s do a similar analysis for Loans Leads in India. Source: www.apnaloan.com).

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7 Ways to Take the Media World by Storm

Convince & Convert

Buy a Media Company: Do an analysis on the media companies in your industry. Consider purchasing that media company (yes, that goes for you smaller businesses as well). As a media company, Content Marketing Institute does everything it can to commit to the reader experience. It’s a challenging juggling act.

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Nuggets from Social Media workshops as of late. : Community Group Therapy

Buzz Marketing for Technology

Nuggets from Social Media workshops as of late… posted in Uncategorized |. The answer is NOT always social media/community - that would be another warning sign if it was. Given the organizational and culture change issues, someone who is an insider and onsite is an important success criteria. Go join that!

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How to Use Social Media in Healthcare: A Guide for Health Professionals

Hootsuite

Social media and healthcare are a powerful combination. Social networks have become an important health resource, and not just for millenials. Nearly 90% of older adults have used social media to seek and share health information. It can be hard to know how to navigate the challenges of social media in healthcare.

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Government 2.0 Camp - What I Loved and What I'd Like to See Next Year

Social Media Strategery

Events Calendar Subscribe: Posts | Comments | Email Social Media Strategery Best Of Best Practices Enterprise 2.0 Development Social Media Government 2.0 People were just happy to be discussing how social media is changing the way our government operates. Home About Me Speaking Legal-ese My Team Gov 2.0

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