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How to create a complaint management system to protect your brand reputation

Sprout Social

In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible.

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Social Media and Travel

Social Media Marketing

It means that more of us are doing things on the web (or mobile web, as the case may be) while we're on the go, and there are certain things those of us in the digital world look for when we travel - at least with regard to infrastructure. The other airline that's going above and beyond in social media is Virgin America.

Travel 165
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The Best Piece Of Business Travel Advice

Twist Image

The fundamental difference in my travel (when compared to many other businesspeople who have to travel) is that I travel so many miles, because I refuse to stay out on the road for anything beyond a day (or two, if it''s absolutely essential). Most people want to know the best tips and tricks for business travel.

Travel 100
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Dear United Airlines, Invest your money where you really need it. Customer Service

Josh S Peters

I’ve been traveling a lot for business lately and so far the only airline I can say I will absolutely use again is Virgin Airlines. They rock, their desk agents can actually help you, and their automated systems are useful. Get better systems and better people in place… seriously.

Airlines 172
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The New Business Traveler

Twist Image

While it's nice to think that Skype , WebEx or Facetime removes the need for business travel, nothing could be further from the truth. The thing is, that technology can now enhance the business travel experience. One of the easiest ways to enhance your business travel experience is to heed the words of The Boy Scouts : be prepared.

Travel 104
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The Best Piece Of Business Travel Advice

Twist Image

I use one particular technique/tactic that makes business travel all that much more palpable. The most frequent question I get asked is how I cope with travelling so much. But, that's not the best piece of business travel advice I can offer you. What's the best piece of business travel advice that you have? air travel.

Travel 100
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Car Rental Business: Advantages And Disadvantages

The Realtime Report

Car Fleet Flexibility is one of the main advantages of a car rental system. Start collaborating with other companies such as airlines, hotels, or travel agencies. For this purpose, you will need a specialized car rental management system. You can also control pricing by offering discounts or promotions when necessary.