Convince & Convert

APRIL 6, 2015

Karlijn1903 Tweet This Social Service on Social Media Karlijn Vogel-Meijer joins the Social Pros Podcast this week, live from Social Media Marketing World in San Diego. ” Karlijn has developed a 150-member (and growing) social media team that is responsible for 24/7 customer support in 14 languages.

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Airlines Class Social Media Travel 60

Keyhole.co

JUNE 19, 2023

Social is a cost-effective and prompt channel for businesses to connect with their audience. Social media statistics show over 4.26 billion people are engaged in various social platforms. Social media content can go a long way in making customers happier. And the most prominent of all is UGC.

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Social Media UGC Content Loyalty 52

Convince & Convert

JANUARY 4, 2024

What should you consider before hopping on a social trend? billion users on social media right now with most users spread out across 5-6 platforms. It’s no surprise that these social media platforms are requiring us to develop independent strategies for our brand. Asking questions like: “Who is this brand for?”

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Trends Brands Airlines Energy 144

Hootsuite

SEPTEMBER 8, 2020

Social media customer service means using social channels to provide efficient and effective customer service and support. Customers expect to be able to reach out to brands on social channels for help—and get a quick reply. Social media customer service stats. of them saying it’s their top choice.

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Social Media HootSuite Issues Team 145

Webbiquity SMM

JANUARY 30, 2020

Arguably the best channel is through social media. billion people in the United States actively use at least one social network. Each of them spends approximately two hours every day, on average, on social media. The best way to make your brand stand out on social media is to maintain consistency.

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Brands Airlines Hashtag Influencer 159

Ignite Social Media

JUNE 12, 2017

A PR crisis can strike a brand at any time without warning – especially with today’s technology and how easy it is to have incidents recorded (looking at you, United Airlines ). Community Managers – The person or people who actively manage your social media channels need to be included in every step of a crisis.

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Social Media Airlines How To Communities 114

Unmetric

MAY 28, 2019

Social media is a whole new ball game for brands. And yet, there are some brands out there that are impressively strong at social. What secret social sauce do they use? This airline company follows a customer-centric approach to social media and tries to respond to customer queries quickly.

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Social Media Management Social Media Brands Class 111

Buffer Social

MARCH 19, 2020

Social media is such an important communication tool in 2020, and we know as we all try to navigate unexpected and unprecedented challenges, many of your customers and teammates will turn to social media for some form of support. So what does social media management look like over the coming weeks and months?

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Social Media Management Social Media Retail Team 98

Convince & Convert

JANUARY 4, 2024

What should you consider before hopping on a social trend? billion users on social media right now with most users spread out across 5-6 platforms. It’s no surprise that these social media platforms are requiring us to develop independent strategies for our brand. Asking questions like: “Who is this brand for?”

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Trends Brands Airlines Social Media 78

Sprout Social

MARCH 16, 2021

Anticipating an increase in travel, booking service Hotels.com debuted their “revenge travel” commercials ahead of the start of spring break while airline JetBlue launched its own spring-themed sales campaign. That is the question for brands navigating the pandemic originally appeared on Sprout Social.

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Questions Travel Brands Retail 116

Convince & Convert

AUGUST 4, 2013

An alert Convince & Convert fan sent me a Twitter direct message this week, alerting me to a gaping, self-inflicted social media wound bleeding all over the Facebook page of the Evansville, Indiana airport. You are a social media professional. Jay is the founder of [link] and host of the Social Pros podcast.

Social Media 150

Social Media Airlines Communities Sports 150

Buffer Social

JULY 20, 2017

Social media is changing. When marketers first started using social media as a marketing channel, there was less content, less noise, and people were willing to click on almost everything they saw on their news feed. Social media is no longer a megaphone. Social media is becoming a conversation.

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Social Media Engagement Brands Airlines 112

Hootsuite

JUNE 25, 2019

A little inspiration goes a long way when it comes to brainstorming social media contest ideas. PS: before launching your social media contest be sure to make sure it doesn’t violate the platforms’ T&Cs or R&Rs.). 7 Social media contest ideas to increase engagement. Like and/or comment to win.

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Examples Social Media Instagram Hashtag 111

Sprout Social

AUGUST 19, 2020

For instance, KLM Airlines used it to provide customers with boarding passes, check-in notifications and updates about their flight status. Combined with the addition of a “Send Message” button for easier communication, the airline company was able to see a 5-point higher average Net Promoter Score on Messenger than its initial goal.

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Facebook How To Airlines Survey 143

Sprout Social

JANUARY 10, 2024

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible.

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Reputation System Brands Knowledge Base 105

Convince & Convert

MAY 3, 2013

Beth Dockins , Director of Customer Service for Scott’s Miracle-Gro , joins the Social Pros Podcast this week to discuss Scotts approach to social media customer service, social media “tribes”, and how the Scotts brand has evolved to becoming an informational and educational company for lawn and garden owners.

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Social Media Retail Education Airlines 130

The Marketing Blog

DECEMBER 8, 2007

Home About In the Media ATM Redefined A Pleasant Gift December 9, 2007.7:05 05 am Coverage Questions ! Its become a popularly adopted tactic by web-based startups and brands that have implemented social-media/web2.0 helps the company in its marketing communications efforts.

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Questions Web 2.0 Startup FeedBurner 100

Pixlee

MARCH 30, 2022

Trend #1: Social Media & Ecommerce Channels as a Power Couple. Social media is the number one source of brand discovery for 52% of this age group. Beauty, and FabFitFun came together to discuss the growth of social commerce, asserting that platform innovations enable ecommerce to be a shared, social experience.

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Trends Retail UGC Authentication 75

Proactive Report

OCTOBER 30, 2011

To be successful in social media you need to l isten, learn and respond. Some companies are not even listening: In Europe just under a third of companies have implemented monitoring and analysis of the social media conversations. Acting on Intelligence from Social Media, 2011). So does his wife.

Social Media 95

Social Media Retail Airlines Social Graph 95

Laurel Papworth

APRIL 14, 2013

Mongrel Media: Traditional vs Corporate vs Social Media. I’m betting on the mongrel Corporate taking over Heritage AND Social channels. Traditional media is meant to be impartial but currently is using sponsored “columns” written by banks to bolster up the likes of Australian Financial Review.

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Social Media Press Release Banking Real Estate 100

Twist Image

SEPTEMBER 4, 2014

How do you feel about the airlines? In 2014, you would think - in a world of social media - that it''s simply impossible to be a misery of a brand. When I ask people, anecdotally, about brands they despise the most, it''s usually an airline that comes top of mind. media pundit. social media.

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Airlines Brands How To Travel 85

Hootsuite

DECEMBER 7, 2022

Still, if you master the tool, you can dig deep and revisit some favorite or forgotten posts — or study your competition’s social media strategy. This can be helpful if you’re new to your brand’s social media, establishing brand guidelines or just can’t remember every tweet you’ve ever made. Engage in risky replies.

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Twitter HootSuite Airlines Mobile 115

Convince & Convert

NOVEMBER 14, 2013

The only difference from the rural vista is that a cluster of people in a city suddenly stopping to snap a photo tends to turn more heads and generate attention quickly – much like the ripple effect marketers try to achieve when generating social media content, or launching a new campaign.

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Project Instagram Tourism Airlines 153

Convince & Convert

APRIL 28, 2010

Because our behaviors on the social Web leave a noticeable fingerprint, smart companies can modify the way they engage and interact with us, based on our social graph, purchase history, etc. Fly more miles, get priority seating on an airline. million followers on Twitter? million followers on Twitter? What would you do?

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Social Media Strategy Influencer Social CRM 147

Likeable

SEPTEMBER 24, 2019

Arguably the most polarizing social platform, Twitter has had its share of ups and downs in recent years, but for better or worse has become a main forum for public discourse. These factors, along with paid media questions around performance and ROI, have put Twitter on the back burner for some marketers. Knowing Its Place.

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Twitter Airlines Aggregator Meme 80

Convince & Convert

MARCH 28, 2012

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines.

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CSR Airlines Loyalty Hashtag 127

Convince & Convert

MARCH 28, 2012

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines.

CSR 126

CSR Airlines Loyalty Hashtag 126

Sprout Social

JANUARY 25, 2021

Create an ideal influencer persona, if it helps, and leverage tools like social media monitoring and listening to help you narrow down your options. the Light, hosts Q&A vlogs on her YouTube channel where she takes the time to answer follower questions ranging from what her plans are post-quarantine to how she deals with criticism.

Influencer 112

Influencer Campaign How To Marketing 112

Twist Image

APRIL 12, 2017

And with that, comes many things: excuses, apologies, adapting policies, legalese, public relations, spin, consumer backlash, social media armchair quarterbacking, memes (oh, the memes), and the general piling-on of traditional media and the late night show crews. Being an airline is a tough business. social media.

Airlines 58

Airlines Brands Meme Film 58

Convince & Convert

APRIL 4, 2013

JetBlue offered people with the first name April who were flying the airline on April 1 a JetBlue credit equal to the value of their flight. A post and offer like this is sure to generate questions and JetBlue did a good job responding directly to comments within the post, while having a little fun.

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Airlines Travel Forums Curation 123

Rebekah Radice

APRIL 27, 2015

Answer questions any customer or fan would have. In fact, one of the top questions I receive from companies across the country is content related. I’m going to demystify how social media managers find content on a daily basis. Set up Google Alerts with queries such as “social media news” or “blogging tips.”.

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Small Business Facebook How To Airlines 131

Laurel Papworth

SEPTEMBER 24, 2012

Airline staff greet me by name and not just because I’ve left my conference name tag on my jacket. I have a lot of friends in Cairns”: which would be irrelevant except that, in social media terms, everybody knows everybody. ” My first thought was, “Wow! Which one do you need most?

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Retail Social Media Foursquare Badge 80

Twist Image

AUGUST 14, 2012

It's not that businesses don't try, it's that their every waking move is now being recorded in text, images, audio and video and being published live for the world to read via social media in real time. So, is United Airlines now a decimated brand? Do you think any less of the airline? Social media as revenge.

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Airlines Wikipedia Publishing Price 92

Techipedia: Tamar Weinberg

JANUARY 15, 2013

I discuss the answers to this question in more detail in my book “ Think Like Zuck: The Five Business Secrets of Facebook’s Improbably Brilliant CEO Mark Zuckerberg ”, but in this post I wanted to share some quick insights around the five key elements of success. Walter was named among 25 Women Who Rock Social Media in 2012.

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Press Release Airlines Skills Retail 192

Buffer Social

SEPTEMBER 28, 2016

In our case, that means social media podcasts ! So the big question is: Where to start? I have the same questions in mind whenever I find the time to listen to podcasts. Here’s a list of 16 top marketing podcasts, covering 3 areas of social media marketing , with some top episodes from each podcast to check out!

Skills 40

Skills Social Media Hosting Marketing 40

Laurel Papworth

JANUARY 14, 2010

HotelsMag has come up with 10 Internet Marketing Resolutions for 2010 including social media ones. Engage your customers directly via social media and mobile initiatives, and Web 2.0 I will take full advantage of Social Marketing and enhance the social media strategy for my hotel in 2010.

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Hotels Tourism Travel Social Media 85

Twist Image

APRIL 12, 2017

And with that, comes many things: excuses, apologies, adapting policies, legalese, public relations, spin, consumer backlash, social media armchair quarterbacking, memes (oh, the memes), and the general piling-on of traditional media and the late night show crews. Being an airline is a tough business. social media.

Airlines 40

Airlines Brands Meme Film 40