The Realtime Report

MARCH 25, 2014

Airlines ranked at 80 for website satisfaction, but drop to 69 for overall satisfaction. Hotels also show a disparity, ranked at 84 for website satisfaction but only at 77 for overall customer satisfaction. Airlines 80. However, there are plenty of exceptions. Consumer Shipping 85. Full-Service Restaurants 83. Life Insurance 81.

Sites 177

Sites Social Media Insurance Airlines 177

The Realtime Report

NOVEMBER 16, 2021

This also means it’s time to say goodbye to pricey hotel stays and dinners in fine dining restaurants. You can search online for accommodation deals near major tourist attractions in the city (using websites such as Groupon, for example) rather than splurging on expensive hotels. Never Ask Strangers for Information.

Travel 91

Travel Transportation Hotels GPS 91

Pixlee

MAY 24, 2021

The passenger revenue of airlines’ plunged by about 314 billion , about 55% of where it was in 2019. . The Fairmont Hotels showcase the spacious pool area for travelers looking to avoid crowds and maintain social distancing. There is a lot of optimism for travel’s return in 2021.

Travel 52

Travel Industry Influencer Tourism 52

Firebelly

NOVEMBER 15, 2012

Worse, I somehow lost my credit card between the airport and the hotel. The clerk wouldn’t let me check-in, citing hotel policy. One hotel chain has a process to monitor Twitter, where they will say “Hey Dennis — man, sounds like a bad day. In Related News… Do you know which hotel chain is #1 on Facebook?

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Social Media Hotels Retail Airlines 241

Social Media Marketing

JANUARY 26, 2012

The Airlines To my knowledge, Southwest was the first airline (or at least the most prominent early on) to get involved with social media. The other airline that's going above and beyond in social media is Virgin America. Their blog, Nuts About Southwest , has been a perennial leader in the corporate blogging space.

Travel 165

Travel Social Media Airlines iPad 165

Convince & Convert

APRIL 13, 2013

It’s certainly true in the airline industry, where LA Times reports that complaint volume is up 30% year-over-year. Hotel managers have told me that they are seeing more Trip Advisor reviews than front desk complaints. If nothing else, social media and always-on Internet access has made us all passive aggressive.

Social Media 147

Social Media Airlines Social CRM Avatar 147

Idaconcpts

SEPTEMBER 13, 2014

While you might know what hotel you’re staying at, what airline you’re flying on and even what activities you’re going to be doing, you also need to consider the issue of communication. Do you have an upcoming international business trip? Are you thinking about taking your family on an incredible vacation?

Hotels 125

Hotels Airlines Travel Upcoming 125

Hootsuite

SEPTEMBER 14, 2023

For example, if you’re an airline trying to assess customer satisfaction, it might be hard to discern customers’ true feelings through surveys or customer service interactions. You might also learn their dislikes, like how poor website experiences ruin their day, or their frustrations around booking hotels and flights.

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Social Media Sentiment HootSuite Analysis 102

Twist Image

SEPTEMBER 27, 2011

If you have a smartphone, make sure to download the app for the airlines you fly with. Most of these airline apps allow you to not only be notified of flight delays and airline schedules, but they also allow you to check-in and receive your digital boarding pass. airline app. Tags: airline. Never check baggage.

Travel 104

Travel Airlines Hotels iPad 104

Twist Image

JULY 11, 2018

Case Two: I'm a 100k traveller on a major airline (this is not to brag, but rather to create context that this brand knows everything about me. I got an email from the airline. The subject line: Book your Montreal hotel today. The subject line: Book your Montreal hotel today. Several hours after the booking.

Airlines 60

Airlines Retail Loyalty Hotels 60

Twist Image

SEPTEMBER 4, 2014

How do you feel about the airlines? When I ask people, anecdotally, about brands they despise the most, it''s usually an airline that comes top of mind. With that, the Irish airline, Ryanair , has a dubious reputation. You have to give this airline credit: consumers knew where they stood with the brand. brand experience.

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Airlines Brands How To Travel 85

Small Business Mavericks

JULY 19, 2013

By offering reservation management services, many of those local businesses can get better leverage on their Yelp listings. Types of companies that could benefit include: Restaurants. Travel companies. Auto rental companies. Doctors and dentists. Various entertainment venues. Bus companies and passenger train services.

Directory 101

Directory Airlines Hotels Small Business 101

Twist Image

NOVEMBER 29, 2011

Prior to accepting the meeting, I check the airlines to see what my options are first. If I have to sleep over in a hotel, I can also organize my meeting time, so that it best suits my family needs first. On top of that, this advice works best if you do have a higher level of airline status and the ability to brisk through security.

Travel 100

Travel Airlines Hotels Meeting 100

Convince & Convert

NOVEMBER 14, 2013

This campaign could have easily come from a tourism board, an airline, or a hotel chain. While the beauty of this project is that it’s an artistic endeavor, the principles of cultivating a shareworthy experience can inspire companies and brands.

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Project Instagram Tourism Airlines 153

Waxing UnLyrical

MARCH 5, 2011

Such as: My flights to and from KC were on Southwest Airlines. … not my favorite airline, not least because of the lack of assigned seating. The doorman at the hotel I was staying at in KC. But this time, I was able to forestall said tizzy because of a number of “small things.&#. Which made me happy.

Airlines 140

Airlines Hotels Flickr Meeting 140

Convince & Convert

MAY 30, 2012

Vacationist - Vacationist is a members-only website featuring exclusive sales for stays at fine hotels (Web). Hotel Tonight - Last minute-deals on unsold hotel rooms up to 70% off (Web, iPhone, iPad, Android). Priceline Hotel Negotiator Negotiate up to 60% off with Name Your Own Price and book a room in seconds.

Travel 164

Travel Tools iPad Hotels 164

Webbiquity SMM

NOVEMBER 23, 2015

Unless you’ve got one of those brands (like Apple , Zappos , TOMS Shoes , or Southwest Airlines ) everyone loves writing about, it’s hard to stand out amid the clutter. Luxury hotels in Ireland. It’s also challenging to do well. The most expensive cities in which to hire a personal trainer. BMX pro rider videos.

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Blogger Airlines Hotels Influencer 100

Talkwalker SM

JULY 28, 2016

As you can see in the Facebook post above, the influencer Brooke Savard uses #LifeWellTravelled even though the experience she talks about has nothing to do with the airline which created the hashtag. Right: Screenshot from the Starwood Hotels website. Download our How-To guide “How to Engage With Customers at Every Step.

Hashtag 60

Hashtag Industry Campaign Hotels 60

Sprout Social

NOVEMBER 1, 2016

Whether you’re a hotel, airline, destination or car rental service, word-of-mouth marketing is crucial to the success of your business. 33% switched hotels. 5% switched airlines. For example, Snapchat might not have appealed to Marriott Hotels at first, but we bet the company is glad it gave the app a chance.

Travel 40

Travel Class Social Media Hotels 40

Bare Feet Studios

JULY 2, 2008

Here’s a real life example with several free ideas I have for United Airlines , or any airline really. How over-booked are the airlines to not have a few extra seats across several flights to two different destinations? UA was willing to rebook us on American Airlines, for a flight at 8 p.m.

Airlines 40

Airlines Marketing Travel Hotels 40

Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. We all know waiting on hold for-EV-ver on the phone, or standing in a l–o–n–g line, are a few of life’s most unpleasant, time sucking experiences.

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CSR Airlines Loyalty Hashtag 127

Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. We all know waiting on hold for-EV-ver on the phone, or standing in a l–o–n–g line, are a few of life’s most unpleasant, time sucking experiences.

CSR 126

CSR Airlines Loyalty Hashtag 126

Kikolani

DECEMBER 30, 2013

Hotel missing your reservation? This can include airline, flight numbers, arrival / departure times, hotel name and address, and other pertinent information. Create a doc with all of your travel arrangements. Can’t remember what time your flight departs? Create an easy to access email, document, notepad entry, etc.

Tips 165

Tips iPad Hotels Conference 165

Twist Image

OCTOBER 25, 2011

The other day, I was reviewing the Facebook page for a major airline and there was one complaint that stood out: "I'll never fly with you again! " What does security have to do with the airline? Have you ever been on TripAdvisor (the popular online destination that rates hotels)? Answer: nothing).

Hotels 109

Hotels Loyalty Airlines Reputation 109

Pixlee

APRIL 11, 2017

One of the best examples of constant availability is the Royal Dutch Airlines’ Twitter feed. Loews Hotels executes this expertly with its hashtag campaign #TravelForReal. The digital consumer doesn’t just search for information between 9 a.m. They want answers around the clock. Nurture Community Ownership: It’s Not All You.

Brands 42

Brands Hotels Travel Airlines 42

Twist Image

MAY 5, 2017

17:45 - Checked into the hotel and walking down Bourbon Street to catch the city's vibe. . 23:45 - Struggle to fall asleep in another strange room, strange hotel and strange city. The customer service people at the airline were none-to-thrilled to have undo everything again. Ensure that my hotel room has been held.

Hotels 65

Hotels Facebook Travel Airlines 65

Pixlee

APRIL 11, 2017

One of the best examples of constant availability is the Royal Dutch Airlines’ Twitter feed. Loews Hotels executes this expertly with its hashtag campaign #TravelForReal. The digital consumer doesn’t just search for information between 9 a.m. They want answers around the clock. Nurture Community Ownership: It’s Not All You.

Brands 40

Brands Hotels Travel Airlines 40

Twist Image

SEPTEMBER 7, 2012

Every time an airline won't let me check-in online. Every time I have to call down to the hotel lobby. I walk through my typical airport and hotel experience thinking that the majority of things that slow us down could be handled so much better with more digital and more technology. But, here's the thing. Every time I vote.

iPad 85

iPad iPhone Hotels Airlines 85

Pixlee

DECEMBER 29, 2016

Hotel decision-makers and influencers come together to talk about technology, eCommerce, digital marketing, data, and analytics as they relate to the travel industry. Notable brands from the 2016 conference included: United Airlines, Trip Advisor, Twitter, and Intercontinental Hotel Group.

Travel 47

Travel Conference Tourism Hotels 47

Convince & Convert

APRIL 21, 2013

This new offer from Westin hotels, providing guests workout equipment for a nominal fee is a perfect example. Other speakers include executives from Tesco, Target, USAA, Bank of Montreal, United Airlines, Cigna, Jaguar Land Rover, Target and hundreds more. This, I love. This, I can use. This, I’ll remember.

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Airlines Hosting Hotels Banking 132

Waxing UnLyrical

NOVEMBER 25, 2010

At the time, I was working for an organization headquartered in New York, so I traveled there frequently; as a result, I had a ton of reward points on Amtrak and various hotels. Ever budget-conscious, I booked what I thought was a great hotel, using my points… right in the heart of Times Square. It was terrible. He didn’t skip a beat.

Hotels 223

Hotels Class Postrank Energy 223

Twist Image

DECEMBER 8, 2017

while sitting in airports, hotel lobby's or just over lunch with a friend. If you have ever been to a hotel, airport lounge or airport lobby, you know how scare, hard to find and tight the spaces are to actually plug anything in. Many airlines are now forcing gate check for carry-on bags that are too big. This is the one.

Travel 49

Travel Hotels Apple Wireless 49

Social Media Strategies Summit

MAY 10, 2019

For guests who enjoy shopping at the park, Disney will deliver your purchases to your hotel room for free. brand channels when considering and researching their airline purchases. Amazon & Whole Foods create a more holistic grocery shopping experience. Source: Retail Wire.

Brands 109

Brands Retail Marketing Mobile 109

Twist Image

MAY 5, 2017

17:45 - Checked into the hotel and walking down Bourbon Street to catch the city's vibe. . 23:45 - Struggle to fall asleep in another strange room, strange hotel and strange city. The customer service people at the airline were none-to-thrilled to have undo everything again. Ensure that my hotel room has been held.

Hotels 45

Hotels Facebook Travel Airlines 45

Bill Hartzer

MAY 7, 2009

On May 13, 2009 at the Renaissance Hotel In Richardson Texas, the Dallas Fort Worth Search Marketing Association will be hosting a panel discussion about “Reputation Management – tools, tips and techniques for monitoring, protecting and defending brand reputations online”. As President of the Dallas/Ft. www.dfwsem.org.

Reputation 100

Reputation Hotels Airlines Wikipedia 100

Pixlee

DECEMBER 29, 2017

Hotel decision-makers and influencers come together to talk about technology, eCommerce, digital marketing, data, and analytics as they relate to the travel industry. Notable brands from the 2017 conference included: United Airlines, Airbnb, Trip Advisor, and Intercontinental Hotel Group.

Travel 40

Travel Conference Tourism Forums 40

Twist Image

JUNE 28, 2011

I'm a loyal customer of the airline. The output of this social media meets popularity contest has many people's panties in a knot. The singer approach the gate and the two attendants lit up and changed both of our flights with a smile (and upgrade). Newsflash: the world is one big pecking order. It doesn't seem fare and it doesn't make sense.

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Klout Airlines Hotels Influencer 103