article thumbnail

United Airlines Takes Flight on Social Media: How They’re Changing the Game

Bill Hartzer

In an era where digital presence is more critical than ever, United Airlines is defying expectations and setting new standards on social media. The airline has taken a bold leap, shifting from its traditional corporate image to a more dynamic, creator-driven approach. Its parent company, United Airlines Holdings, Inc.,

article thumbnail

Hiring A Social Media Manager? Ask Them These Questions.

agora pulse

With the discovery that — yes, social media isn’t a fad — more and more businesses have decided to hire a full-time social media manager. If you indeed are shaky on how to judge the skills of your future social media manager, here are some good guidelines for you to follow.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Social Media Management in Times of Crisis

Buffer Social

Social media is such an important communication tool in 2020, and we know as we all try to navigate unexpected and unprecedented challenges, many of your customers and teammates will turn to social media for some form of support. So what does social media management look like over the coming weeks and months?

article thumbnail

25 brands every social media manager should follow on social

Unmetric

In recent years, the company has improved vastly from what it was several years ago. Who would have thought a logistics company would be great at social? UPS repeatedly delivers—pun completely intended—on social and its performance vouches for it. Then how is it that Tesla is so good at social? Yes, FREE pizza.

article thumbnail

How to create a complaint management system to protect your brand reputation

Sprout Social

For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible. In the end, the customer said the wait wasn’t too long and even praised the airline’s friendly employees.

article thumbnail

Viral and Cultural Moments: How and When Brands Should Tap into the Conversation

Social Media Strategies Summit

How to Avoid “Posting Cringe” Every social media marketer dreads being asked: “How can we be more like Duolingo?” duolingo company update: #duolingo #languagelearning #sweetbutpsycho #dulapeep ♬ 原声 – 天蝎男 JoJo – 天蝎男 ??????? We all love the zany antics of our favorite avian language tutor. Not necessarily, says Dylan.

article thumbnail

5 Ways To Use Social Media Content For Customer Success

Keyhole.co

Authenticity and trust: UGC is perceived as more authentic and reliable than traditional marketing methods since it originates directly from users, not the companies trying to sell their products or services. Let’s check out the companies leveraging UGC. Bonus: You can add campaign hashtags and keywords to Keyhole.