Laurel Papworth

APRIL 26, 2011

How about a bitchy tweet on Twitter? When you see someone tweeting how a your product failed them, on Twitter, respond on your blog with news of the upgrade, a workaround or information on how to improve the issue. How do you respond to a negative comment in an online community, on Facebook? Fight with them? Ignore them?

Communities 112

Communities Comments Badge Airlines 112

Laurel Papworth

SEPTEMBER 24, 2012

Airline staff greet me by name and not just because I’ve left my conference name tag on my jacket. Foursquare Check-in : Similar to Places, Foursquare has 20 million users with mobile phones checking into restaurants, hairdressing salons and doctors’ surgeries. They win badges and special offers for participating.

Retail 80

Retail Social Media Foursquare Badge 80

Kikolani

SEPTEMBER 13, 2010

This is where you want to keep track of everything from your hotel confirmation, airline tickets, conference registration, and any emails from people who want to connect at the event. Jot down the speaker’s Twitter handles. Follow them through their social media networks: Twitter, Facebook, and LinkedIn.

Conference 147

Conference Eventful Meeting Social Networking 147