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New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

We’re reimagining that customer care experience with our acquisition of Sparkcentral , a platform that helps the world’s most customer-focused brands deliver exceptional service via social and messaging channels including SMS, WhatsApp, live chat, Twitter, Facebook, Instagram, and others. Inbox updates.

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45 of the Best Social Media Analytics Tools

agora pulse

With Agorapulse analytics, you can gauge performance by profile, post, or hashtag and use audience and scheduling data to improve your social media strategy. The Power Reports add-on lets you customize or automate your reports. Social media channels. Pricing: Starts at $99 per month. Analisa, a social media analytics tool. Social media channels.

Analytics 179
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Trending Sources

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Five Benefits to Using Twitter Â? Techipedia | Tamar Weinberg

Techipedia: Tamar Weinberg

Twitter as a tool to communicate during conferences. After attending SMX (I’ll post something on that soon) and SES NY, I realized that Twitter is a useful tool for conferencegoers to communicate their whereabouts or to share breaking news and announcements. Similarly, Michael Twittered during SES in April.

Twitter 131
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Social Media Tools, Apps, Resources and Plugins

Harp Interactive

Twitter Tools: tagwalk. Provides a snapshot of your Twitter account including your latest tweets, who you talk to, your links, mentioned by, interests, stats and more. Taweet (beta) is a social calendar and event promotion application for Twitter. Taweet adds a whole new dimension to your Twitter experience: the future.

Resources 243
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We Interrupt This Lifecast: Syndication Overload (Part 2)

Firebelly

This week, however, I want to talk about those who aggregate content from all over the web and syndicate it through their Twitter streams. I checked out their Twitter pages and didnt see any RTs or @ replies anywhere. They were simply aggregating content from around the web and pushing it through their Twitter stream.

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Preparing for the Next Disaster: The Future of #crisisdata

SocialFish

I’ve always evangelized the potential of tools like Facebook and Twitter to create meaningful communities and collaborations, but now realize the true opportunity for all of us who spend our days mixing up cocktails of mission and technology: social tools + people = lives saved. Please send someone to get her out.&#.

Ustream 162
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Getting Ready for LeWeb, Need Your Ideas

Almost Savvy

How will services like foursquare*, twitter*, facebook*, paypal* fit in to the mobile real time web? [* = Le Web 09 participant] Just a few thoughts Irene, I may have more later. The platforms and devices used to communicate continue to fragment: multiple email accounts, social networks, chat, SMS etc.

Mobile 113