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New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

Extensibility: We’re deepening our focus on two-way integrations with the systems that matter most to our customers. Automatically log social tickets to CRM systems for a 360-degree view of customer interactions. Use aggregate date and time-range reports to make informed decisions about how to re-engage users or optimize Amplify usage.

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Preparing for the Next Disaster: The Future of #crisisdata

SocialFish

Multiple organizations and systems were having trouble coordinating and sharing information. Patrick Meier is a director of crisis mapping at Ushahidi, which is a platform that unifies data gathered from multiple sources (SMS, e-mail, web) and distributes it onto a visual map or timeline.

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The Public Doesn't Need to Know What Gov 2.0 is, But They Do Need.

Social Media Strategery

Give them more value for their tax dollar, don’t rub their face in how poorly the money is being spent by showing them the inefficiency in the system. Give them more value for their tax dollar, don’t rub their face in how poorly the money is being spent by showing them the inefficiency in the system. Call it #GovDo.0.

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6 Ways to Filter Your RSS Feeds - ReadWriteWeb

Buzz Marketing for Technology

ZapTXT also powers email, IM, and SMS alerts for sites like TheStreet.com. And dont look past Rasasa for RSS to SMS, IM, email. you tell the system when you see a post with the tag "atom", file it as "rss". By the way, Gregarius is a PHP/Mysql RSS/RDF/ATOM feed aggregator licensed under the GPL. not via an RSS reader).

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