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New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

We’re reimagining that customer care experience with our acquisition of Sparkcentral , a platform that helps the world’s most customer-focused brands deliver exceptional service via social and messaging channels including SMS, WhatsApp, live chat, Twitter, Facebook, Instagram, and others.

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We Interrupt This Lifecast: Syndication Overload (Part 2)

Firebelly

This week, however, I want to talk about those who aggregate content from all over the web and syndicate it through their Twitter streams. They were simply aggregating content from around the web and pushing it through their Twitter stream. You get the point. They werent interacting with anyone. They werent saying anything.

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Social Media Tools, Apps, Resources and Plugins

Harp Interactive

It works over the data network, so you don’t need to use SMS. Alltop is a blog aggregator which can be searched by subject matter. Seesmic desktop integrates with both Twitter and Facebook and makes it easy to reply to your friends/fans and share texts, links, video & more. Technorati.

Resources 243
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45 of the Best Social Media Analytics Tools

agora pulse

With Minter analytics, you can gauge campaign results, aggregate mentions, compare your brand against competitors, and automatically send reports to clients and colleagues. Sprinklr is an enterprise-level customer experience platform that supports over 30 digital channels, SMS, chat, and email. Number of posts. Social media channels.

Analytics 179
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Preparing for the Next Disaster: The Future of #crisisdata

SocialFish

Patrick Meier is a director of crisis mapping at Ushahidi, which is a platform that unifies data gathered from multiple sources (SMS, e-mail, web) and distributes it onto a visual map or timeline. In the five years since Hurricane Katrina, social media has exploded, and its potential for use in crises was clear after the Haiti earthquake.

Ustream 162
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Getting Ready for LeWeb, Need Your Ideas

Almost Savvy

The platforms and devices used to communicate continue to fragment: multiple email accounts, social networks, chat, SMS etc. Will there be successful aggregators? Will this continue or will there be clear winners? Will all communication move to the Cloud?

Mobile 113
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Five Benefits to Using Twitter Â? Techipedia | Tamar Weinberg

Techipedia: Tamar Weinberg

When email is unavailable, there’s almost always SMS. As an example, I followed two major news aggregators for awhile, but the updates were just too frequent for my needs. Last week, when I went to Seattle, I was in a timezone that put my family three hours ahead of me. Your mileage may vary. Twitter as a news breaker.

Twitter 131