Is Your Business Using All 4 of These Core Customer Experience Metrics?
The Realtime Report
JUNE 21, 2019
Is Your Business Using All 4 of These Core Customer Experience Metrics? It costs 7 times more to acquire a new customer than it does to retain an existing one. Businesses can then aggregate the feedback to spot trends, establish best practices, identify training opportunities, and so on. Customer Churn Rate.
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