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Why We Still Love Twitter

Likeable

For a master class in customer service on social, look no further than Airline Complaint Twitter. Whatever it is about air travel that has the ability to bring out the worst in people, airlines like JetBlue have learned to handle stress-induced vitriol with grace. Knowing Its Place.

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What Is an API & Why Does It Matter for Social Media?

Sprout Social

When airlines share data about flights and prices, travel aggregating sites can compile them all and help you compare. APIs operate as a gate, allowing companies to share select information but also keeping unwanted requests out. APIs can make your life run a little smoother. Businesses are built on APIs.

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You Need To Know: Social Media and Retail

Laurel Papworth

Airline staff greet me by name and not just because I’ve left my conference name tag on my jacket. Google collects as many check-in services as it can, aggregates the reviews and then displays them. So when I’m in a new city and looking for a place to eat, I amble down the street to see what I can find. Never again.”

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Start Measuring Customer Satisfaction With Twitter Feedback by Sprout Social

Sprout Social

The airline boasts an average customer satisfaction rating on Twitter of 8.8 out of 10 which translates to a Net Promoter® Score of 50—this is an outstanding score in general and particularly impressive in the airline industry. In the case of Monarch, the results speak for themselves. The Power Is in the Data.

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Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

We are aggregating vast amounts of data, and in our integration with Facebook for example, we don’t open up everything we get because some of it just isn’t relevant. Personally, I had a problem with an airline recently. Raj Kadam : The question we ask is whether the specific data is useful to marketers.

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50 Habits of a Highly Effective Blogger " EdithYeung.com

Buzz Marketing for Technology

Submit blog to news aggregators and allow them to discover the blog. t be a Lone Ranger. Network with other bloggers. Create Blogroll â?? Create links to favorite blogs. Submit blog to blog directories e.g. [link]. e.g. www.pingoat.com. Set up Google Alert and be aware of who is talking about you. trackbacks.

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