What is a Customer Satisfaction (CSAT) Score? And Why Does it Matter?
Hootsuite
AUGUST 24, 2021
For example, Amazon encourages buyers to review products using the star scale: Or, you can also display the scale through the use of emojis showcasing 5 emotions ranging from very unhappy to very satisfied. For example, ask “How satisfied were you with your experience at the ABC Cafe?” But the scale can also be displayed creatively.
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