Remove Activities Remove Examples Remove Knowledge Base Remove Social Media
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How to create a complaint management system to protect your brand reputation

Sprout Social

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible.

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LinkedIn Ads Reporting in Oktopost: A Centralized View of Your Organic and Paid Social

Oktopost

Here’s what we think about it: the biggest value of integrating social advertising functionality into your social media management platform is all about DATA. And when we say data we mean Social BI , our powerful analytics tool that allows you to ask business-related questions and dig into your social data to find answers.

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How to Convert Employees into Brand Ambassadors on LinkedIn

Webbiquity SMM

There are still a few old-school managers out there who are hesitant to encourage their employees to stay active on LinkedIn. However, unless they’re already actively reading and sharing industry insights through their social media presence, that may not be the case. Your C-suite needs to lead by example.

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Eight Tips for Scaling Social Customer Support

Dave Fleet

Online customer support is one of the key trends confronting companies as they embrace social business and look to interact with their consumers online. As social support grows in reach and popularity, companies are facing the conundrum of how to successfully scale. Build an army of advocates. Plan strategically.

Tips 353
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How to Build a Successful Remote Support Team

agora pulse

For example, we have a dedicated support inbox for VIP customers: Their requests will never be handled by a person on a trial. For example, a support hero should have a learning slot of one hour per week. Ineke: Our own Slack channel is very active … We communicate more than most teams, saying hello, goodbye, lunchtime, etc.

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Social Media: Making Business Fun Again | Bare Feet Blog

Bare Feet Studios

Along comes social media which is so conversational, creative, interactive, mostly free and bam! Here are a few examples inspiring me today: 1. My example is the USPS.com website, on a Mac. Visit them to learn more here about s ubmitting your example of using word-of-mouth to build your brand – oops!

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Why User Engagement is The New SEO

Oktopost

For example, there was the addition of “ featured snippets ” that pull content to address search queries right on the results page. These metrics include the total amount of time they spend on the site, how many comments they leave, and whether they choose to share it on social media. Incorporate Augmented Reality.

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