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How to create a complaint management system to protect your brand reputation

Sprout Social

For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible. For example, Zendesk outlines five customer types : angry, impatient, vague, demanding and challenging.

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LinkedIn Ads Reporting in Oktopost: A Centralized View of Your Organic and Paid Social

Oktopost

To be able to see your owned, earned and paid social activities side by side in a consolidated view will be such a game changer for any B2B player. Here you go: That’s just a few examples of what you can do with your LinkedIn ad performance data in Social BI. Want to see how your organic engagement rate stacks up against paid?

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Why AI Will NOT Take All Our Jobs

The Realtime Report

The fantastic AI systems that impact our daily lives are based on technology that can’t be extended to a C3PO level of intelligence. For example, the research and advisory firm Cognilytica forecasted in 2019 that new spending on services that label data for supervised learning would reach one billion dollars by 2023.

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How to Convert Employees into Brand Ambassadors on LinkedIn

Webbiquity SMM

There are still a few old-school managers out there who are hesitant to encourage their employees to stay active on LinkedIn. However, unless they’re already actively reading and sharing industry insights through their social media presence, that may not be the case. Your C-suite needs to lead by example. Follow the leader.

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Eight Tips for Scaling Social Customer Support

Dave Fleet

These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them. Build an army of advocates. Plan strategically.

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How to Build a Successful Remote Support Team

agora pulse

For example, we have a dedicated support inbox for VIP customers: Their requests will never be handled by a person on a trial. For example, a support hero should have a learning slot of one hour per week. Ineke: Our own Slack channel is very active … We communicate more than most teams, saying hello, goodbye, lunchtime, etc.

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The Radical Mindset Shifts That Helped Me Build a Multi Six-Figure Business During a Time of Scarcity

Buffer Social

View this post on Instagram A post shared by SmallBiz PR Expert | Gloria (@gloriachoupr) I practiced radical generosity Common advice for knowledge-based business owners is to not give away too much for free. That’s how you build expertise.