How to Build a Successful Remote Support Team
agora pulse
MAY 19, 2020
For example, we have a dedicated support inbox for VIP customers: Their requests will never be handled by a person on a trial. For example, a support hero should have a learning slot of one hour per week. Ineke: Our own Slack channel is very active … We communicate more than most teams, saying hello, goodbye, lunchtime, etc.
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