Buzz Marketing for Technology

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4 Ways Your Website Can Replace Focus Groups

Buzz Marketing for Technology

In the end, it’s about making smart recommendations based on the user’s known activity, no matter where that activity originated. And unlike a focus group, this activity is really happening, in real time. Social media and loyalty programs are gold mines for customers’ activity in the real world: What do they do?

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Integrating Listening Into Your Platform for ROI

Buzz Marketing for Technology

Map your social activities to all 4 stages of a customer journey: Awareness, Acquisition, Activation and Retention. Connect social media to SEO activities to increase SEO. Here are nine ways to connect Social Media to Revenue and ultimately ROI. Connect social media to all marketing campaigns to gauge response.

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What Moneyball Teaches Digital Marketers About Winning

Buzz Marketing for Technology

Now more than ever marketers are asked to achieve increased performance (usually this quarter), prove ROI, and demonstrate how a throng of marketing activities generate sales. When you are choosing the same activity and seeing diminishing returns, it is time to embrace change.

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Personalizing With Purpose

Buzz Marketing for Technology

This failure to integrate customer relationship management (CRM) activities with online visitor behavior is wasting a significant opportunity to transform CRM into Customer Relationship Marketing. One of the best examples of this growth in e-commerce is the airline industry, which was once dominated by call center activity.

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Fire your Director of Social Media!

Buzz Marketing for Technology

As the “lightning rod” for all things social at Avaya – I have tried not to accept the mantle of being the head of social media and instead be more of a caretaker of social activity across the company. I agree you need someone to know what is going on across the company socially but you should not confine social to just a few select people.

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Make Your CFO a Social Media Fan

Buzz Marketing for Technology

Activating brand advocates. When you give great customer support or have a great product – why not activate the social channels to accelerate their word of mouth. Results : 5-9X ROI (based on revenue lift) by activating best brand advocates. Spent 42% more time communicating with customers, which led to better retention rate.

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Work Literacy

Buzz Marketing for Technology

Check out the weekly activities by clicking on one of the links to activities in the box to the right. Each week a new set of activities will be posted. Latest Activity. Each week we will share new activities that will allow you to explore each of these tools. Heres how you can get started in this course.

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