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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Over the last several years we’ve gamified checking in ( Foursquare ), eating and drinking ( Foodspotting ), investing in human beings ( Empire Avenue ), and many other categories. Listen here ).

CSR 127
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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Over the last several years we’ve gamified checking in ( Foursquare ), eating and drinking ( Foodspotting ), investing in human beings ( Empire Avenue ), and many other categories. Listen here ).

CSR 126
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106 More Amazing Social Media and Marketing Statistics for 2014 and 2015

Webbiquity SMM

At the other end of the spectrum, less than 10% use Foursquare, podcasting, or Quora. 25% of emails are opened on iPhones. By the end of 2015, 81% of all U.S. Gerardo Lara on Pinterest ). More than 80% of B2B marketers say their top goal in social media is increased brand awareness. Gerardo Lara on Pinterest ).