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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

To avoid the long hold times for a customer agent please consider using our self-service options on United.com or calling back later if you’re not traveling in the next 72 hours. And in a Gartner Research Report , it’s estimated by 2015 that more than 50% of organizations that manage innovation processes will gamify those processes.

CSR 127
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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

To avoid the long hold times for a customer agent please consider using our self-service options on United.com or calling back later if you’re not traveling in the next 72 hours. And in a Gartner Research Report , it’s estimated by 2015 that more than 50% of organizations that manage innovation processes will gamify those processes.

CSR 126
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How to Steal the Next Billion Dollar Website Idea: A Case Study

Viper Chill

HomeAway – which was acquired by leading travel-planning company Expedia for almost four billion dollars just a few months ago – grew rapidly because it acquired much smaller, similar operations around the world. Vamo, an event discover platform that allowed you to book accommodation in multiple cities. The only problem?