Social Media Sites Rank Lowest For Customer Satisfaction
The Realtime Report
MARCH 25, 2014
Hotels also show a disparity, ranked at 84 for website satisfaction but only at 77 for overall customer satisfaction. ACSI 2014 Website Satisfaction: Credit Unions 86. Wireless Telephone Service 77. Banks receive a high score (85) for website satisfaction, but drop to a 78 in terms of overall satisfaction. Consumer Shipping 85.
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