The Convergence of Search and Social Part 2 – Social Media
Josh S Peters
JANUARY 9, 2013
This is a layer I expect to see grow a lot more in 2013. This is another layer I expect to see grow in 2013. I think 2013 & 2014 will be big growth years for this layer and it might even move down the pyramid and switch places with R&D. Enhance Customer Service. Facilitate R&D. could show up in the SERPs.
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