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| | PROACTIVE REPORT
DECEMBER 27, 2010 [2011, Social CRM] Be a Social Business: PR Trends in 2011
For three years or so savvy companies and organizations have been experimenting with how to become a social brand. They’ve experimented with social media campaigns and activities, mostly in the marketing and PR arena. Some have been dragged into social CRM by their customers. Could this be why some companies have been ambivalent about open, social engagement?
| | CONVINCE & CONVERT
JULY 12, 2011 [2011, Social CRM] The 3 Building Blocks of Social Business Evolution
He writes the Britopian blog, and wrote the new social business book, Smart Business, Social Business: A Playbook for Social Media in Your Organization (available July 26). Building a social business is not so easy. Building Blocks for Social Business Evolution A social business is built upon three pillars – people, process and technology.
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| | SOCIALFISH
JUNE 27, 2011 [2011, Social CRM] Change Management Is the Foundation of a Social Organization
He writes frequently in his social media blog and just finished writing his first social business book, Smart Business, Social Business: A Playbook for Social Media in Your Organization which will be released in July 2011. social organization is built upon three pillars – people, process and technology. The Social OrganizationPreorder the book!!
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