Social Media Customer Service: Brands Respond More On Twitter
The Realtime Report
JANUARY 10, 2013
.” Here are some highlights from the study , which analyzed over 770,000 social media interactions (over the last year) directed at leading retailers and service providers using Conversocial: 91% growth in the response rate of leading retailers. 297% growth in the number of replies brands sent on Facebook and Twitter.
Let's personalize your content