The Realtime Report

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Social Media Customer Service: Brands Respond More On Twitter

The Realtime Report

.” Here are some highlights from the study , which analyzed over 770,000 social media interactions (over the last year) directed at leading retailers and service providers using Conversocial: 91% growth in the response rate of leading retailers. 297% growth in the number of replies brands sent on Facebook and Twitter.

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Play.com’s Facebook Fans Spend 24% More

The Realtime Report

The online entertainment retailer says those fans are worth 24% more in direct sales than non-Facebook fans — and that direct sales through Facebook have increased 80% in the last year. And the retailer claims that £2 million pounds worth of sales in 2011 can be directly attributed to their Facebook fans.

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Durex #1Share1Condom Campaign Helps Fight AIDS

The Realtime Report

million people newly infected with AIDS in 2011, according to UNAIDS ( AdAge ). Based on AdAge’s calculations, that equals over $600,000 worth of condoms at retail prices, or $0.24 The effort is capped at 2.5 million figure represents the 2.5 per tweet, like or share. ” With over 2.1

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5 Industries to Research for New Investment Opportunities

The Realtime Report

Oil prices are hovering at around $70 a barrel, which is well below the $115 per barrel price that was observed in 2011. CPHI is a company that offers Chinese-developed medicines to hospitals and retailers. Despite the need to find more reliable renewable energy sources, oil and gas are still a mainstay in how our world operates.