Social Media Customer Service: Brands Respond More On Twitter
The Realtime Report
JANUARY 10, 2013
According to the study, ”Consumer demand for social relationships with brands has skyrocketed in 2012.” 297% growth in the number of replies brands sent on Facebook and Twitter. 393% growth in the number of replies brands sent on Twitter. 297% growth in the number of replies brands sent on Facebook and Twitter.
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