5 Reasons Why Messaging Should Be Part of Your Social Media Strategy
Hootsuite
MAY 20, 2021
Many brands have embraced social messaging and integrated it into social media and customer care strategies to meet a host of customer engagement and service needs; others are just starting their journey. More than two-thirds of companies now compete primarily based on customer experience—up from 36% in 2010—according to Gartner.
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