article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

As a relative newbie to the “virtual&# world, our business model is being very successful. Social media optimization is a big part of our business for several reasons. August 12, 2010 (766) Twitter Stream © 2008-2010 Convince & Convert, LLC. Better late than never but thank you for this well taken post.

article thumbnail

Is Social Media Too Big For Its Britches?

Convince & Convert

Social CRM The new telephone. “Social media&# will change customer service more acutely than it will change marketing. Social CRM (customer relationship management) is the emerging discipline of providing personalized helpful, meaningful service and support using social channels like Twitter (and increasingly, Facebook ).