SlideShare a Scribd company logo
1 of 64
Download to read offline
Knowledge Worker 2.0
Power to the people




by Stephen Collins     acidlabs
Who am I?
What are we talking about?

‣ Knowledge Worker?
‣ KM realities
‣ Knowledge Worker and Knowledge
 Management 1.0
‣ The alternative
‣ Culture shift
‣ Knowledge Management 2.0
‣ Knowledge Worker 2.0
Knowledge Worker?
“... works primarily with information
or... develops and uses knowledge
in the workplace.”
       Peter Drucker, Landmarks of Tomorrow, 1959
So what’s the problem?


‣ idealised
‣ true in theory
‣ true in reality (but only from the self-
  labelled KWs POV)

‣ unrealistic in reality (organisations don’t
  recognise KWs and their work in every
  instance)
So what is the reality?
Knowledge Management (and therefore
 Knowledge Work) is largely stuck in the
        past, with a focus on...
process...
... and tools.
Old skool kills innovation
    ‣ management layers                 ‣ risk aversion
        (hierarchies)
                                        ‣ skewing to high-level
    ‣ paperwork, reports                   thinking
        & reviews
                                        ‣ valuing deadlines
    ‣ overplanning                         over doing it right

    ‣ competition                       ‣ demanding
                                           consensus
    ‣ favoring the go-
        getters

adapted (a little) from Un-Managing: Unleashing the Creative Beast in your Team
                                                         Tara Hunt, GOVIS 2007
widgets
understanding of what constitutes
   knowledge work is narrow




                    http://flickr.com/photos/pinkmoose/314519606/
What does this
    mean for
Knowledge Workers
 and Knowledge
  Management?
KM and KWs are often limited to...
here...
http://flickr.com/photos/laracee/59170361/
... and here
BigCorp Pty Ltd




But not here. Or here. Or here. Or here. Or here.
         Where they should be.
This creates an
environment where
good KM is
impossible




http://flickr.com/photos/zoomzoom/304135268/
a closed culture
information is owned and held selfishly
trapped within feifdoms holding that information
Knowledge workers are
  forced to look like this
 limited in scope and location
     custodian of information
        knowledge as process
   use rigid ways of organising
                   information
So?
KWs are demotivated and restricted
Zzzzzzz...
Say goodbye to all
your tacit knowledge
There is an alternative
“...the focus is pretty much around
the subject of people... And, like
we all know, a successful KM
strategy is one that combines into
a perfect balance a focus on the
people, on the tools and on the
processes.”
                                   Luis Suarez, KM Consultant, IBM
                           defines “Knowledge Management 2.0”


http://www.elsua.net/2007/05/07/apqc-km-innovation-1007-the-disconnect-between-km-10-and-km-20/
the long tail of people
Day of the Long Tail
Peter Hirshberg, Chairman, Technorati
        http://www.youtube.com/watch?v=7xAA71Ssids
The three forces of the long tail



    ‣   Democratise the tools of production
    ‣   Democratise the tools of distribution
    ‣   Connect supply and demand




                                                   Chris Anderson
The Long Tail - How Endless Choice is Creating Unlimited Demand
better tools
The Machine is Us/ing Us
                                Dr Michael Wesch
           Digital Ethnography Working Group, KSU
http://mediatedcultures.net/, http://www.youtube.com/watch?v=NLlGopyXT_g
introduce social software inside the wall
    to engage with your organisation


and through the wall to engage with your
     clients, peers and communities
easy to use
                                             web-based
      bottom up, not top down
                                        less feature bloat
      more GTD



from Meet Charlie: What is Enterprise 2.0?
Scott Gavin
blogs
wikis
                            podcasts
social networking
        online collaboration

tagging
           social bookmarking
        from Meet Charlie: What is Enterprise 2.0?
                                     Scott Gavin
Four quick take aways




70% of Folksonomy tag terms not in Taxonomy
             Jennifer Trant on Steve.museum project
Four quick take aways




86% of workers use an unsupported tool at work to boost productivity
     Zen and the Art of Rogue Employee Management, Yankee Group, July 2007
Four quick take aways




  65% of workers in big (>1000 employees) companies rely on each
other, not management, to solve problems… 37% ignore company
          rules because they have a better way to get things done
                 The Informal Organisation, Katzenbach Partners, July 2007
Four quick take aways




SAP has nearly 900000 people involved in its community helping each
    other develop solutions and solve problems around SAP products
       In any month, over 10 per cent actively participate by posting
                 Mike Prosceno, Vice President, Global Communications, SAP
                                   Social Media Today Podcast, 18 April 2007
Social computing can be
a powerful force for collaboration
good process




focussed on people
David Gurteen
             Gurteen Knowledge
http://www.youtube.com/watch?v=buEMIYNIYVY
This isn’t your father’s KM


  bring people together
      let them share
 encourage collaboration
   break down barriers
Three basic rules of KM

       ‣   Knowledge will only ever be
           volunteered it can not be
           conscripted
       ‣   We only know what we know when
           we need to know it
       ‣   We always know more than we can
           tell and we will always tell more
           than we can write down
                                                 David Snowden
Complex Acts of Knowing - Paradox and Descriptive Self Awareness
                  http://www.cognitive-edge.com/articledetails.php?articleid=13%3Cbr%20/%3E
Case Study: US Intel Community
Intellipedia




               http://commons.wikimedia.org/wiki/Image:CIA_New_HQ_Entrance.jpg
What’s needed is a...
Culture shift
“You can’t manage knowledge –
nobody can. What you can do is to
manage the environment in which
knowledge can be created,
discovered, captured, shared, distilled,
validated, transferred, adopted,
adapted and applied.”
                             Chris Collison and Geoff Parcell
        Learning to Fly: Practical Knowledge Management
                 from Leading and Learning Organizations
the gates to information are open
knowledge is
shared freely
“...where people continually expand their capacity to create the
results they truly desire, where new and expansive patterns of
thinking are nurtured, where collective aspiration is set free, and
where people are continually learning how to learn together.”
                                                            Peter Senge
                                                      The Fifth Discipline
Case Study: IBM
         Innovative communities




http://www.wirednewyork.com/images/ibm_building_sculpture_3feb02.jpg
Knowledge
Management 2.0
Conditions for KM and KW creativity

 ‣ anyone can say anything             ‣ celebrate risk-taking - fail
   - there are no “lesser”               gloriously (and often)
   voices
                                       ‣ transparent and open -
 ‣ move from owned to                    everyone contributes
   communal - information
                                       ‣ change of environment -
   openly available
                                         knowledge work is
 ‣ multiple perspectives                 everywhere

 ‣ experiment with new                 ‣ fun, laughter and
   tools - wikis, blogs,                 enjoyment of activity
   tagging, RSS
                                       ‣ lots of encouragement
adapted (a little) from Un-Managing: Unleashing the Creative Beast in your Team
                                                         Tara Hunt, GOVIS 2007
Knowledge Worker 2.0
Now, knowledge workers
look like this
‣ all over the organisation
‣ understands “the way we
 do things around here”

‣ shares and distributes
 information freely

‣ uses information systems
 focussed on people

‣ centralised control is
 an option

‣ uses taxonomies,
 folk taxonomies
 and folksonomies
Get the shirt!




                 http://cafepress.com/kwtwo
Imagine

          http://www.flickr.com/photos/midnight_trucker/376653652/
Licensing




  http://creativecommons.org/licenses/by-nc-sa/3.0/




http://www.slideshare.net/trib
Like the cool pictures?

Mostly from iStockphoto.com and Flickr.
Others as noted on slides.
Extra credit
‣                                          ‣
    Un-Managing: Unleashing the Creative       Meet Charlie: What is Enterprise 2.0?
    Beast in your Team                         by Scott Gavin @ Enterprise 2.0
    Tara Hunt @ GOVIS 2007                     Evangelist
    http://www.govis.org.nz/                   http://scottgavin.info/?page_id=11
    conference2007/, http://www.blip.tv/
                                           ‣
    file/244008/,                              steve: the art museum social tagging
    http://www.slideshare.net/missrogue/       project
    unmanaging-unleashing-the-creative-        http://steve.museum/
    beast/
                                           ‣   The Informal Organization
‣   Government 2.0: Architecting for           Katzenbach Partners
    Collaboration                              http://www.katzenbach.com/Work/
    Tara Hunt @ GOVIS 2007 (Day 2              Publications/PublicationInstance/
    Keynote)                                   tabid/73/Default.aspx?Entity_ID=550
    http://www.blip.tv/file/242668/,
                                           ‣
    http://www.horsepigcow.com/                Zen and the Art of Rogue Employee
    2007/05/25/government-20-butterfly-        Management
    wing-storm/                                Yankee Group
                                               http://www.yankeegroup.com/
‣   The Long Tail: Why the Future of           ResearchDocument.do?id=16465
    Business is Selling Less of More
    Chris Anderson
    http://longtail.com/
Stephen Collins

     trib@acidlabs.org
  skype: trib22 twitter: trib
       +61 410 680722

      www.acidlabs.org




strategies, tools and processes to empower knowledge workers

More Related Content

What's hot

How To Motivate and Retain Knowledge Workers
How To Motivate and Retain Knowledge WorkersHow To Motivate and Retain Knowledge Workers
How To Motivate and Retain Knowledge Workerskcarleton
 
Managing Knowledge at Work
Managing Knowledge at WorkManaging Knowledge at Work
Managing Knowledge at WorkOlivier Serrat
 
Knowledge management and learning organization
Knowledge management and learning organizationKnowledge management and learning organization
Knowledge management and learning organizationRajan Neupane
 
drivers of knowledge management
drivers of knowledge managementdrivers of knowledge management
drivers of knowledge managementAbin Biju
 
Knowledge Management 3.0 Final Presentation
Knowledge Management 3.0 Final PresentationKnowledge Management 3.0 Final Presentation
Knowledge Management 3.0 Final PresentationKM03
 
KNOWLEDGE MANAGEMENT BY CTA
KNOWLEDGE MANAGEMENT BY CTAKNOWLEDGE MANAGEMENT BY CTA
KNOWLEDGE MANAGEMENT BY CTAAFAAS
 
Role of hr in knowledge management final ppt
Role of hr in knowledge management final pptRole of hr in knowledge management final ppt
Role of hr in knowledge management final pptTanuj Poddar
 
Knowledge Management Presentation
Knowledge Management PresentationKnowledge Management Presentation
Knowledge Management Presentationkreaume
 
Knowledge Management
Knowledge ManagementKnowledge Management
Knowledge ManagementPelumi Alli
 
Knowledge management and knowledge sharing
Knowledge management and knowledge sharingKnowledge management and knowledge sharing
Knowledge management and knowledge sharingAtef Mannaa
 
Knowledge Management Enabler
Knowledge Management EnablerKnowledge Management Enabler
Knowledge Management EnablerHafidzah Aziz
 
Role of hr in knowledeg management final hard copy 2003
Role of hr in knowledeg management final hard copy 2003Role of hr in knowledeg management final hard copy 2003
Role of hr in knowledeg management final hard copy 2003Tanuj Poddar
 
Pervasive knowledge management & learning with SharePoint
Pervasive knowledge management & learning with SharePointPervasive knowledge management & learning with SharePoint
Pervasive knowledge management & learning with SharePointOptimus BT
 
Knowledge Sharing
Knowledge SharingKnowledge Sharing
Knowledge Sharingheroinc1
 
Knowledge Management and Open Data for Innovation
Knowledge Management and Open Data for InnovationKnowledge Management and Open Data for Innovation
Knowledge Management and Open Data for InnovationJeanne Holm
 
Knowledge management
Knowledge managementKnowledge management
Knowledge managementsoumyaajith
 

What's hot (20)

How To Motivate and Retain Knowledge Workers
How To Motivate and Retain Knowledge WorkersHow To Motivate and Retain Knowledge Workers
How To Motivate and Retain Knowledge Workers
 
Managing Knowledge at Work
Managing Knowledge at WorkManaging Knowledge at Work
Managing Knowledge at Work
 
Knowledge management and learning organization
Knowledge management and learning organizationKnowledge management and learning organization
Knowledge management and learning organization
 
drivers of knowledge management
drivers of knowledge managementdrivers of knowledge management
drivers of knowledge management
 
Knowledge Management 3.0 Final Presentation
Knowledge Management 3.0 Final PresentationKnowledge Management 3.0 Final Presentation
Knowledge Management 3.0 Final Presentation
 
KNOWLEDGE MANAGEMENT BY CTA
KNOWLEDGE MANAGEMENT BY CTAKNOWLEDGE MANAGEMENT BY CTA
KNOWLEDGE MANAGEMENT BY CTA
 
Knowledge Transfer
Knowledge TransferKnowledge Transfer
Knowledge Transfer
 
Role of hr in knowledge management final ppt
Role of hr in knowledge management final pptRole of hr in knowledge management final ppt
Role of hr in knowledge management final ppt
 
Knowledge Management Presentation
Knowledge Management PresentationKnowledge Management Presentation
Knowledge Management Presentation
 
Types Of KM Strategies
Types Of KM StrategiesTypes Of KM Strategies
Types Of KM Strategies
 
Knowledge Management
Knowledge ManagementKnowledge Management
Knowledge Management
 
Knowledge Management
Knowledge ManagementKnowledge Management
Knowledge Management
 
Knowledge management and knowledge sharing
Knowledge management and knowledge sharingKnowledge management and knowledge sharing
Knowledge management and knowledge sharing
 
Knowledge Management Enabler
Knowledge Management EnablerKnowledge Management Enabler
Knowledge Management Enabler
 
Knowledge Sharing is Power
Knowledge Sharing is PowerKnowledge Sharing is Power
Knowledge Sharing is Power
 
Role of hr in knowledeg management final hard copy 2003
Role of hr in knowledeg management final hard copy 2003Role of hr in knowledeg management final hard copy 2003
Role of hr in knowledeg management final hard copy 2003
 
Pervasive knowledge management & learning with SharePoint
Pervasive knowledge management & learning with SharePointPervasive knowledge management & learning with SharePoint
Pervasive knowledge management & learning with SharePoint
 
Knowledge Sharing
Knowledge SharingKnowledge Sharing
Knowledge Sharing
 
Knowledge Management and Open Data for Innovation
Knowledge Management and Open Data for InnovationKnowledge Management and Open Data for Innovation
Knowledge Management and Open Data for Innovation
 
Knowledge management
Knowledge managementKnowledge management
Knowledge management
 

Viewers also liked

IPPM - The Integrated Process and Project Management Organization
IPPM - The Integrated Process and Project Management OrganizationIPPM - The Integrated Process and Project Management Organization
IPPM - The Integrated Process and Project Management OrganizationStefan Hagen
 
What Is A Knowledge Worker
What Is A Knowledge WorkerWhat Is A Knowledge Worker
What Is A Knowledge Workeradrianalaree
 
Bestandteile eines Projektplans
Bestandteile eines ProjektplansBestandteile eines Projektplans
Bestandteile eines ProjektplansStefan Hagen
 
Knowledge Worker
Knowledge WorkerKnowledge Worker
Knowledge Workerguest1955f7
 
Knowledge management
Knowledge managementKnowledge management
Knowledge managementSehar Abbas
 
CEO Only: Collaborate With Your Board To Achieve Your Organization’S Goals
CEO Only: Collaborate With Your Board To Achieve Your Organization’S GoalsCEO Only: Collaborate With Your Board To Achieve Your Organization’S Goals
CEO Only: Collaborate With Your Board To Achieve Your Organization’S GoalsMegan Denhardt
 
Knowledge Work
Knowledge WorkKnowledge Work
Knowledge WorkArun Deva
 
About Lions and Ants (Version 2)
About Lions and Ants (Version 2)About Lions and Ants (Version 2)
About Lions and Ants (Version 2)Helge Fahrnberger
 
An Integrated Individual-Organization Approach to Change Management
An Integrated Individual-Organization Approach to Change ManagementAn Integrated Individual-Organization Approach to Change Management
An Integrated Individual-Organization Approach to Change ManagementE Source Companies, LLC
 
Change management fundamentals presentation
Change management fundamentals   presentationChange management fundamentals   presentation
Change management fundamentals presentationHaile Seid
 
Fehér Miklós KSZR prezentációja - 2010.03.30.
Fehér Miklós KSZR prezentációja - 2010.03.30.Fehér Miklós KSZR prezentációja - 2010.03.30.
Fehér Miklós KSZR prezentációja - 2010.03.30.szszptr
 
Knowledge only real when shared
Knowledge only real when sharedKnowledge only real when shared
Knowledge only real when sharedLászló Horváth
 
Információ és tudásmenedzsment jegyzet 1. rész
Információ és tudásmenedzsment jegyzet 1. részInformáció és tudásmenedzsment jegyzet 1. rész
Információ és tudásmenedzsment jegyzet 1. részszszptr
 
Adatbázis kezelés
Adatbázis kezelésAdatbázis kezelés
Adatbázis kezelésszszptr
 
Getting from There to Here: Eight Characteristics of Effective Economic & Com...
Getting from There to Here: Eight Characteristics of Effective Economic & Com...Getting from There to Here: Eight Characteristics of Effective Economic & Com...
Getting from There to Here: Eight Characteristics of Effective Economic & Com...Community Development Society
 
How to establish and maintain a Commnunity if Practice
How to establish and maintain a Commnunity if PracticeHow to establish and maintain a Commnunity if Practice
How to establish and maintain a Commnunity if PracticeMija RABEMANANJARA
 
Szabó_Dániel_Szakdolgozat
Szabó_Dániel_SzakdolgozatSzabó_Dániel_Szakdolgozat
Szabó_Dániel_SzakdolgozatDániel Szabó
 
Knowledge Worker
Knowledge WorkerKnowledge Worker
Knowledge Workerguest66aeaa
 

Viewers also liked (20)

IPPM - The Integrated Process and Project Management Organization
IPPM - The Integrated Process and Project Management OrganizationIPPM - The Integrated Process and Project Management Organization
IPPM - The Integrated Process and Project Management Organization
 
What Is A Knowledge Worker
What Is A Knowledge WorkerWhat Is A Knowledge Worker
What Is A Knowledge Worker
 
Bestandteile eines Projektplans
Bestandteile eines ProjektplansBestandteile eines Projektplans
Bestandteile eines Projektplans
 
Knowledge Worker
Knowledge WorkerKnowledge Worker
Knowledge Worker
 
10 Things I´Ve Learned From Running
10 Things I´Ve Learned From Running10 Things I´Ve Learned From Running
10 Things I´Ve Learned From Running
 
Knowledge management
Knowledge managementKnowledge management
Knowledge management
 
CEO Only: Collaborate With Your Board To Achieve Your Organization’S Goals
CEO Only: Collaborate With Your Board To Achieve Your Organization’S GoalsCEO Only: Collaborate With Your Board To Achieve Your Organization’S Goals
CEO Only: Collaborate With Your Board To Achieve Your Organization’S Goals
 
Knowledge Work
Knowledge WorkKnowledge Work
Knowledge Work
 
About Lions and Ants (Version 2)
About Lions and Ants (Version 2)About Lions and Ants (Version 2)
About Lions and Ants (Version 2)
 
How to Motivate and Retain Knowledge Workers
How to Motivate and Retain Knowledge WorkersHow to Motivate and Retain Knowledge Workers
How to Motivate and Retain Knowledge Workers
 
An Integrated Individual-Organization Approach to Change Management
An Integrated Individual-Organization Approach to Change ManagementAn Integrated Individual-Organization Approach to Change Management
An Integrated Individual-Organization Approach to Change Management
 
Change management fundamentals presentation
Change management fundamentals   presentationChange management fundamentals   presentation
Change management fundamentals presentation
 
Fehér Miklós KSZR prezentációja - 2010.03.30.
Fehér Miklós KSZR prezentációja - 2010.03.30.Fehér Miklós KSZR prezentációja - 2010.03.30.
Fehér Miklós KSZR prezentációja - 2010.03.30.
 
Knowledge only real when shared
Knowledge only real when sharedKnowledge only real when shared
Knowledge only real when shared
 
Információ és tudásmenedzsment jegyzet 1. rész
Információ és tudásmenedzsment jegyzet 1. részInformáció és tudásmenedzsment jegyzet 1. rész
Információ és tudásmenedzsment jegyzet 1. rész
 
Adatbázis kezelés
Adatbázis kezelésAdatbázis kezelés
Adatbázis kezelés
 
Getting from There to Here: Eight Characteristics of Effective Economic & Com...
Getting from There to Here: Eight Characteristics of Effective Economic & Com...Getting from There to Here: Eight Characteristics of Effective Economic & Com...
Getting from There to Here: Eight Characteristics of Effective Economic & Com...
 
How to establish and maintain a Commnunity if Practice
How to establish and maintain a Commnunity if PracticeHow to establish and maintain a Commnunity if Practice
How to establish and maintain a Commnunity if Practice
 
Szabó_Dániel_Szakdolgozat
Szabó_Dániel_SzakdolgozatSzabó_Dániel_Szakdolgozat
Szabó_Dániel_Szakdolgozat
 
Knowledge Worker
Knowledge WorkerKnowledge Worker
Knowledge Worker
 

Similar to Knowledge Worker 2.0 - Power to the people

Knowledge Worker 20562
Knowledge Worker 20562Knowledge Worker 20562
Knowledge Worker 20562npasha
 
I Still Haven't Found What I'm Looking For
I Still Haven't Found What I'm Looking ForI Still Haven't Found What I'm Looking For
I Still Haven't Found What I'm Looking ForStephen Collins
 
3rd Industrial Revolution: Exploring New Value Creation
3rd Industrial Revolution: Exploring New Value Creation3rd Industrial Revolution: Exploring New Value Creation
3rd Industrial Revolution: Exploring New Value CreationRobin Teigland
 
Product design - Service design - Revolut Case Study + Shareshop
Product design - Service design - Revolut Case Study + ShareshopProduct design - Service design - Revolut Case Study + Shareshop
Product design - Service design - Revolut Case Study + ShareshopTadej Mursic
 
The Open Manifesto: how to work smarter, supercharge collaboration and (maybe...
The Open Manifesto: how to work smarter, supercharge collaboration and (maybe...The Open Manifesto: how to work smarter, supercharge collaboration and (maybe...
The Open Manifesto: how to work smarter, supercharge collaboration and (maybe...CanadaHelps / MyCharityConnects
 
What does Web2 do for us?
What does Web2 do for us?What does Web2 do for us?
What does Web2 do for us?Mike Ellis
 
Culture Matters - The cultural requirements for Web 2.0 powered innovation, n...
Culture Matters - The cultural requirements for Web 2.0 powered innovation, n...Culture Matters - The cultural requirements for Web 2.0 powered innovation, n...
Culture Matters - The cultural requirements for Web 2.0 powered innovation, n...Teemu Arina
 
Sam Inkinen Open Innovation and Web 2.0
Sam Inkinen Open Innovation and Web 2.0Sam Inkinen Open Innovation and Web 2.0
Sam Inkinen Open Innovation and Web 2.0samink
 
Social Networks and the millennium generation (BTR)
Social Networks and the millennium generation (BTR)Social Networks and the millennium generation (BTR)
Social Networks and the millennium generation (BTR)Maarten Cannaerts
 
Teaching 2.0 Learning & Leading in the Digital Age
Teaching 2.0 Learning & Leading in the Digital AgeTeaching 2.0 Learning & Leading in the Digital Age
Teaching 2.0 Learning & Leading in the Digital AgeMatthew Hayden
 
Teigland BrainGain Reglab 2010
Teigland BrainGain Reglab 2010Teigland BrainGain Reglab 2010
Teigland BrainGain Reglab 2010Robin Teigland
 
2015 Digital Market Trends: How To Stay Ahead of the Game
2015 Digital Market Trends: How To Stay Ahead of the Game2015 Digital Market Trends: How To Stay Ahead of the Game
2015 Digital Market Trends: How To Stay Ahead of the GameClevelandHUG
 
Startup Culture: Value Creation in the Academic Library
Startup Culture: Value Creation in the Academic LibraryStartup Culture: Value Creation in the Academic Library
Startup Culture: Value Creation in the Academic LibraryKevin Rundblad
 
Knowledge From Crowds - Better with Institutions + Algorithms
Knowledge From Crowds - Better with Institutions + AlgorithmsKnowledge From Crowds - Better with Institutions + Algorithms
Knowledge From Crowds - Better with Institutions + AlgorithmsShaun Abrahamson
 
The Wikipedia Myth - Enterprise 2.0 Knowledge Management
The Wikipedia Myth - Enterprise 2.0 Knowledge ManagementThe Wikipedia Myth - Enterprise 2.0 Knowledge Management
The Wikipedia Myth - Enterprise 2.0 Knowledge ManagementTelekom MMS
 
OpenStreetMap as a Successful Model for User-Generated Geospatial Content
OpenStreetMap as a Successful Model for User-Generated Geospatial ContentOpenStreetMap as a Successful Model for User-Generated Geospatial Content
OpenStreetMap as a Successful Model for User-Generated Geospatial ContentAndrew Turner
 
Seduction Of The Swarm: Understanding patterns of online participation
Seduction Of The Swarm: Understanding patterns of online participationSeduction Of The Swarm: Understanding patterns of online participation
Seduction Of The Swarm: Understanding patterns of online participationKevin Lim
 
The Virtual Future of Business Administration PhD Education
The Virtual Future of Business Administration PhD EducationThe Virtual Future of Business Administration PhD Education
The Virtual Future of Business Administration PhD EducationRobin Teigland
 

Similar to Knowledge Worker 2.0 - Power to the people (20)

Knowledge Worker 20562
Knowledge Worker 20562Knowledge Worker 20562
Knowledge Worker 20562
 
I Still Haven't Found What I'm Looking For
I Still Haven't Found What I'm Looking ForI Still Haven't Found What I'm Looking For
I Still Haven't Found What I'm Looking For
 
3rd Industrial Revolution: Exploring New Value Creation
3rd Industrial Revolution: Exploring New Value Creation3rd Industrial Revolution: Exploring New Value Creation
3rd Industrial Revolution: Exploring New Value Creation
 
Product design - Service design - Revolut Case Study + Shareshop
Product design - Service design - Revolut Case Study + ShareshopProduct design - Service design - Revolut Case Study + Shareshop
Product design - Service design - Revolut Case Study + Shareshop
 
The Open Manifesto: how to work smarter, supercharge collaboration and (maybe...
The Open Manifesto: how to work smarter, supercharge collaboration and (maybe...The Open Manifesto: how to work smarter, supercharge collaboration and (maybe...
The Open Manifesto: how to work smarter, supercharge collaboration and (maybe...
 
Enterprise2.0
Enterprise2.0Enterprise2.0
Enterprise2.0
 
What does Web2 do for us?
What does Web2 do for us?What does Web2 do for us?
What does Web2 do for us?
 
Culture Matters - The cultural requirements for Web 2.0 powered innovation, n...
Culture Matters - The cultural requirements for Web 2.0 powered innovation, n...Culture Matters - The cultural requirements for Web 2.0 powered innovation, n...
Culture Matters - The cultural requirements for Web 2.0 powered innovation, n...
 
Agile planning
Agile planningAgile planning
Agile planning
 
Sam Inkinen Open Innovation and Web 2.0
Sam Inkinen Open Innovation and Web 2.0Sam Inkinen Open Innovation and Web 2.0
Sam Inkinen Open Innovation and Web 2.0
 
Social Networks and the millennium generation (BTR)
Social Networks and the millennium generation (BTR)Social Networks and the millennium generation (BTR)
Social Networks and the millennium generation (BTR)
 
Teaching 2.0 Learning & Leading in the Digital Age
Teaching 2.0 Learning & Leading in the Digital AgeTeaching 2.0 Learning & Leading in the Digital Age
Teaching 2.0 Learning & Leading in the Digital Age
 
Teigland BrainGain Reglab 2010
Teigland BrainGain Reglab 2010Teigland BrainGain Reglab 2010
Teigland BrainGain Reglab 2010
 
2015 Digital Market Trends: How To Stay Ahead of the Game
2015 Digital Market Trends: How To Stay Ahead of the Game2015 Digital Market Trends: How To Stay Ahead of the Game
2015 Digital Market Trends: How To Stay Ahead of the Game
 
Startup Culture: Value Creation in the Academic Library
Startup Culture: Value Creation in the Academic LibraryStartup Culture: Value Creation in the Academic Library
Startup Culture: Value Creation in the Academic Library
 
Knowledge From Crowds - Better with Institutions + Algorithms
Knowledge From Crowds - Better with Institutions + AlgorithmsKnowledge From Crowds - Better with Institutions + Algorithms
Knowledge From Crowds - Better with Institutions + Algorithms
 
The Wikipedia Myth - Enterprise 2.0 Knowledge Management
The Wikipedia Myth - Enterprise 2.0 Knowledge ManagementThe Wikipedia Myth - Enterprise 2.0 Knowledge Management
The Wikipedia Myth - Enterprise 2.0 Knowledge Management
 
OpenStreetMap as a Successful Model for User-Generated Geospatial Content
OpenStreetMap as a Successful Model for User-Generated Geospatial ContentOpenStreetMap as a Successful Model for User-Generated Geospatial Content
OpenStreetMap as a Successful Model for User-Generated Geospatial Content
 
Seduction Of The Swarm: Understanding patterns of online participation
Seduction Of The Swarm: Understanding patterns of online participationSeduction Of The Swarm: Understanding patterns of online participation
Seduction Of The Swarm: Understanding patterns of online participation
 
The Virtual Future of Business Administration PhD Education
The Virtual Future of Business Administration PhD EducationThe Virtual Future of Business Administration PhD Education
The Virtual Future of Business Administration PhD Education
 

More from Stephen Collins

Building design capability in every client
Building design capability in every clientBuilding design capability in every client
Building design capability in every clientStephen Collins
 
Digital transformation mostly isn't
Digital transformation mostly isn'tDigital transformation mostly isn't
Digital transformation mostly isn'tStephen Collins
 
Six basic questions on open government
Six basic questions on open governmentSix basic questions on open government
Six basic questions on open governmentStephen Collins
 
Be Better - Social media ideas for the tourism industry
Be Better - Social media ideas for the tourism industryBe Better - Social media ideas for the tourism industry
Be Better - Social media ideas for the tourism industryStephen Collins
 
TEDxSummit 2012 Newbie Talk - Ticketing and registration
TEDxSummit 2012 Newbie Talk - Ticketing and registrationTEDxSummit 2012 Newbie Talk - Ticketing and registration
TEDxSummit 2012 Newbie Talk - Ticketing and registrationStephen Collins
 
Targeting for open government
Targeting for open governmentTargeting for open government
Targeting for open governmentStephen Collins
 
Nodes: The hyperconnected nervous system and digital literacy
Nodes: The hyperconnected nervous system and digital literacyNodes: The hyperconnected nervous system and digital literacy
Nodes: The hyperconnected nervous system and digital literacyStephen Collins
 
Cluetrains, Conversations, Trust and Openness
Cluetrains, Conversations, Trust and OpennessCluetrains, Conversations, Trust and Openness
Cluetrains, Conversations, Trust and OpennessStephen Collins
 
Culture change for Government 2.0
Culture change for Government 2.0Culture change for Government 2.0
Culture change for Government 2.0Stephen Collins
 
Public engagement. Public empowerment.
Public engagement. Public empowerment.Public engagement. Public empowerment.
Public engagement. Public empowerment.Stephen Collins
 
Connect.ed - The story of a girl
Connect.ed - The story of a girlConnect.ed - The story of a girl
Connect.ed - The story of a girlStephen Collins
 
Enterprise 2.0 - A new Age of Aquarius?
Enterprise 2.0 - A new Age of Aquarius?Enterprise 2.0 - A new Age of Aquarius?
Enterprise 2.0 - A new Age of Aquarius?Stephen Collins
 
Why are we even arguing about this?
Why are we even arguing about this?Why are we even arguing about this?
Why are we even arguing about this?Stephen Collins
 
Enterprise 2.0 - Enabling change or part of the problem?
Enterprise 2.0 - Enabling change or part of the problem?Enterprise 2.0 - Enabling change or part of the problem?
Enterprise 2.0 - Enabling change or part of the problem?Stephen Collins
 
Slouching Towards Intertwingularity
Slouching Towards IntertwingularitySlouching Towards Intertwingularity
Slouching Towards IntertwingularityStephen Collins
 

More from Stephen Collins (20)

Building design capability in every client
Building design capability in every clientBuilding design capability in every client
Building design capability in every client
 
Digital transformation mostly isn't
Digital transformation mostly isn'tDigital transformation mostly isn't
Digital transformation mostly isn't
 
Six basic questions on open government
Six basic questions on open governmentSix basic questions on open government
Six basic questions on open government
 
Be Better - Social media ideas for the tourism industry
Be Better - Social media ideas for the tourism industryBe Better - Social media ideas for the tourism industry
Be Better - Social media ideas for the tourism industry
 
TEDxSummit 2012 Newbie Talk - Ticketing and registration
TEDxSummit 2012 Newbie Talk - Ticketing and registrationTEDxSummit 2012 Newbie Talk - Ticketing and registration
TEDxSummit 2012 Newbie Talk - Ticketing and registration
 
Targeting for open government
Targeting for open governmentTargeting for open government
Targeting for open government
 
Nodes: The hyperconnected nervous system and digital literacy
Nodes: The hyperconnected nervous system and digital literacyNodes: The hyperconnected nervous system and digital literacy
Nodes: The hyperconnected nervous system and digital literacy
 
Cluetrains, Conversations, Trust and Openness
Cluetrains, Conversations, Trust and OpennessCluetrains, Conversations, Trust and Openness
Cluetrains, Conversations, Trust and Openness
 
acidlabs 2010 Vision
acidlabs 2010 Visionacidlabs 2010 Vision
acidlabs 2010 Vision
 
Only Connect
Only ConnectOnly Connect
Only Connect
 
Getting Of Wisdom
Getting Of WisdomGetting Of Wisdom
Getting Of Wisdom
 
Culture change for Government 2.0
Culture change for Government 2.0Culture change for Government 2.0
Culture change for Government 2.0
 
Public engagement. Public empowerment.
Public engagement. Public empowerment.Public engagement. Public empowerment.
Public engagement. Public empowerment.
 
Rethink. Reimagine.
Rethink. Reimagine.Rethink. Reimagine.
Rethink. Reimagine.
 
Connect.ed - The story of a girl
Connect.ed - The story of a girlConnect.ed - The story of a girl
Connect.ed - The story of a girl
 
Enterprise 2.0 - A new Age of Aquarius?
Enterprise 2.0 - A new Age of Aquarius?Enterprise 2.0 - A new Age of Aquarius?
Enterprise 2.0 - A new Age of Aquarius?
 
Why are we even arguing about this?
Why are we even arguing about this?Why are we even arguing about this?
Why are we even arguing about this?
 
Enterprise 2.0 - Enabling change or part of the problem?
Enterprise 2.0 - Enabling change or part of the problem?Enterprise 2.0 - Enabling change or part of the problem?
Enterprise 2.0 - Enabling change or part of the problem?
 
Broken Without A Mouse
Broken Without A MouseBroken Without A Mouse
Broken Without A Mouse
 
Slouching Towards Intertwingularity
Slouching Towards IntertwingularitySlouching Towards Intertwingularity
Slouching Towards Intertwingularity
 

Recently uploaded

Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024SkyPlanner
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Commit University
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding TeamAdam Moalla
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?IES VE
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPathCommunity
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1DianaGray10
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsSeth Reyes
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAshyamraj55
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemAsko Soukka
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesMd Hossain Ali
 
Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Brian Pichman
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URLRuncy Oommen
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationIES VE
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopBachir Benyammi
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxGDSC PJATK
 

Recently uploaded (20)

Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation Developers
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and Hazards
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystem
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
 
Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URL
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 Workshop
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
 

Knowledge Worker 2.0 - Power to the people

  • 1. Knowledge Worker 2.0 Power to the people by Stephen Collins acidlabs
  • 3. What are we talking about? ‣ Knowledge Worker? ‣ KM realities ‣ Knowledge Worker and Knowledge Management 1.0 ‣ The alternative ‣ Culture shift ‣ Knowledge Management 2.0 ‣ Knowledge Worker 2.0
  • 5. “... works primarily with information or... develops and uses knowledge in the workplace.” Peter Drucker, Landmarks of Tomorrow, 1959
  • 6. So what’s the problem? ‣ idealised ‣ true in theory ‣ true in reality (but only from the self- labelled KWs POV) ‣ unrealistic in reality (organisations don’t recognise KWs and their work in every instance)
  • 7. So what is the reality?
  • 8. Knowledge Management (and therefore Knowledge Work) is largely stuck in the past, with a focus on...
  • 11. Old skool kills innovation ‣ management layers ‣ risk aversion (hierarchies) ‣ skewing to high-level ‣ paperwork, reports thinking & reviews ‣ valuing deadlines ‣ overplanning over doing it right ‣ competition ‣ demanding consensus ‣ favoring the go- getters adapted (a little) from Un-Managing: Unleashing the Creative Beast in your Team Tara Hunt, GOVIS 2007
  • 13. understanding of what constitutes knowledge work is narrow http://flickr.com/photos/pinkmoose/314519606/
  • 14. What does this mean for Knowledge Workers and Knowledge Management?
  • 15. KM and KWs are often limited to...
  • 18. BigCorp Pty Ltd But not here. Or here. Or here. Or here. Or here. Where they should be.
  • 19. This creates an environment where good KM is impossible http://flickr.com/photos/zoomzoom/304135268/
  • 21. information is owned and held selfishly
  • 22. trapped within feifdoms holding that information
  • 23. Knowledge workers are forced to look like this limited in scope and location custodian of information knowledge as process use rigid ways of organising information
  • 24. So?
  • 25. KWs are demotivated and restricted
  • 27. Say goodbye to all your tacit knowledge
  • 28. There is an alternative
  • 29. “...the focus is pretty much around the subject of people... And, like we all know, a successful KM strategy is one that combines into a perfect balance a focus on the people, on the tools and on the processes.” Luis Suarez, KM Consultant, IBM defines “Knowledge Management 2.0” http://www.elsua.net/2007/05/07/apqc-km-innovation-1007-the-disconnect-between-km-10-and-km-20/
  • 30. the long tail of people
  • 31. Day of the Long Tail Peter Hirshberg, Chairman, Technorati http://www.youtube.com/watch?v=7xAA71Ssids
  • 32. The three forces of the long tail ‣ Democratise the tools of production ‣ Democratise the tools of distribution ‣ Connect supply and demand Chris Anderson The Long Tail - How Endless Choice is Creating Unlimited Demand
  • 34. The Machine is Us/ing Us Dr Michael Wesch Digital Ethnography Working Group, KSU http://mediatedcultures.net/, http://www.youtube.com/watch?v=NLlGopyXT_g
  • 35. introduce social software inside the wall to engage with your organisation and through the wall to engage with your clients, peers and communities
  • 36. easy to use web-based bottom up, not top down less feature bloat more GTD from Meet Charlie: What is Enterprise 2.0? Scott Gavin
  • 37. blogs wikis podcasts social networking online collaboration tagging social bookmarking from Meet Charlie: What is Enterprise 2.0? Scott Gavin
  • 38. Four quick take aways 70% of Folksonomy tag terms not in Taxonomy Jennifer Trant on Steve.museum project
  • 39. Four quick take aways 86% of workers use an unsupported tool at work to boost productivity Zen and the Art of Rogue Employee Management, Yankee Group, July 2007
  • 40. Four quick take aways 65% of workers in big (>1000 employees) companies rely on each other, not management, to solve problems… 37% ignore company rules because they have a better way to get things done The Informal Organisation, Katzenbach Partners, July 2007
  • 41. Four quick take aways SAP has nearly 900000 people involved in its community helping each other develop solutions and solve problems around SAP products In any month, over 10 per cent actively participate by posting Mike Prosceno, Vice President, Global Communications, SAP Social Media Today Podcast, 18 April 2007
  • 42. Social computing can be a powerful force for collaboration
  • 44. David Gurteen Gurteen Knowledge http://www.youtube.com/watch?v=buEMIYNIYVY
  • 45. This isn’t your father’s KM bring people together let them share encourage collaboration break down barriers
  • 46. Three basic rules of KM ‣ Knowledge will only ever be volunteered it can not be conscripted ‣ We only know what we know when we need to know it ‣ We always know more than we can tell and we will always tell more than we can write down David Snowden Complex Acts of Knowing - Paradox and Descriptive Self Awareness http://www.cognitive-edge.com/articledetails.php?articleid=13%3Cbr%20/%3E
  • 47. Case Study: US Intel Community Intellipedia http://commons.wikimedia.org/wiki/Image:CIA_New_HQ_Entrance.jpg
  • 50. “You can’t manage knowledge – nobody can. What you can do is to manage the environment in which knowledge can be created, discovered, captured, shared, distilled, validated, transferred, adopted, adapted and applied.” Chris Collison and Geoff Parcell Learning to Fly: Practical Knowledge Management from Leading and Learning Organizations
  • 51. the gates to information are open
  • 53. “...where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning how to learn together.” Peter Senge The Fifth Discipline
  • 54. Case Study: IBM Innovative communities http://www.wirednewyork.com/images/ibm_building_sculpture_3feb02.jpg
  • 56. Conditions for KM and KW creativity ‣ anyone can say anything ‣ celebrate risk-taking - fail - there are no “lesser” gloriously (and often) voices ‣ transparent and open - ‣ move from owned to everyone contributes communal - information ‣ change of environment - openly available knowledge work is ‣ multiple perspectives everywhere ‣ experiment with new ‣ fun, laughter and tools - wikis, blogs, enjoyment of activity tagging, RSS ‣ lots of encouragement adapted (a little) from Un-Managing: Unleashing the Creative Beast in your Team Tara Hunt, GOVIS 2007
  • 58. Now, knowledge workers look like this ‣ all over the organisation ‣ understands “the way we do things around here” ‣ shares and distributes information freely ‣ uses information systems focussed on people ‣ centralised control is an option ‣ uses taxonomies, folk taxonomies and folksonomies
  • 59. Get the shirt! http://cafepress.com/kwtwo
  • 60. Imagine http://www.flickr.com/photos/midnight_trucker/376653652/
  • 62. Like the cool pictures? Mostly from iStockphoto.com and Flickr. Others as noted on slides.
  • 63. Extra credit ‣ ‣ Un-Managing: Unleashing the Creative Meet Charlie: What is Enterprise 2.0? Beast in your Team by Scott Gavin @ Enterprise 2.0 Tara Hunt @ GOVIS 2007 Evangelist http://www.govis.org.nz/ http://scottgavin.info/?page_id=11 conference2007/, http://www.blip.tv/ ‣ file/244008/, steve: the art museum social tagging http://www.slideshare.net/missrogue/ project unmanaging-unleashing-the-creative- http://steve.museum/ beast/ ‣ The Informal Organization ‣ Government 2.0: Architecting for Katzenbach Partners Collaboration http://www.katzenbach.com/Work/ Tara Hunt @ GOVIS 2007 (Day 2 Publications/PublicationInstance/ Keynote) tabid/73/Default.aspx?Entity_ID=550 http://www.blip.tv/file/242668/, ‣ http://www.horsepigcow.com/ Zen and the Art of Rogue Employee 2007/05/25/government-20-butterfly- Management wing-storm/ Yankee Group http://www.yankeegroup.com/ ‣ The Long Tail: Why the Future of ResearchDocument.do?id=16465 Business is Selling Less of More Chris Anderson http://longtail.com/
  • 64. Stephen Collins trib@acidlabs.org skype: trib22 twitter: trib +61 410 680722 www.acidlabs.org strategies, tools and processes to empower knowledge workers