ITIL Certification Cost & Benefit Analysis
The Realtime Report
NOVEMBER 13, 2019
Application management. Version 3 ITIL was released in 2007 and it sought to address the entire service lifecycle rather than just the IT processes which ITIL V2 focused on. It brought in a more defined structure with 7 clear-cut areas of focus on IT processes including: Planning to implement service management. Service support.
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