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64% of U.S. Workers Say Employee Experience Directly Impacts Customer Service

The Realtime Report

This research comes as the American Customer Satisfaction Index is its lowest point since 2005, and citizen satisfaction with federal government services at its lowest point since 2015. Companies can have terrific products, but customer experience will make or break customer loyalty.

Survey 91
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Twitter's Supposed Lack of Loyalty: It's β€œtoo” easy

Bare Feet Studios

Tagged as: abandon , adoption , easy , loyalty , nielsen , research , socialmedia , twitter { 6 comments… read them below or add one } Roxanne Darling April 29, 2009 at 2:21 pm Rummaging in the back of my mind was the question, “How did Nielson analyze the data? Aloha, Share/Bookmark Thanks for reading!

Loyalty 57
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Experiment: Do Other Social Networks Hate YouTube Links?

Hootsuite

YouTube was the pioneer of easy video sharing, founded in 2005 with the idea that β€œ ordinary people would enjoy sharing their home videos.” Users who upload their content directly are going to be rewarded for their sweet, sweet loyalty. But in 2023, every social media site now allows video uploads and posts.

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How to Fix a β€œBroken Brand” with Social

Convince & Convert

James Royer , Director of Digital and Social for the Tampa Bay Lightning , joins the Social Pros Podcast this week to discuss social space in American sports, building rabid brand loyalty, and how to completely rebuild a “broken brand” successfully. “They sold their team loyalty out for a cupcake.” Holy Social!

Brands 127
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Six Links Worthy Of Your Attention #362

Twist Image

"For decades, maybe centuries, businesses erected moats around themselves: Economies of scale, network effects, high switching costs, customer loyalty, deep IP. Today, those moats are easy to bridge. Miami looks like it might flip in 2033. Just doing some quick calculations, my kids will be in their prime, early thirties in 2043. I'll be 69.

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Everything You Need to Know to Run a Successful SMS Marketing Campaign

Convince & Convert

It’s important to understand that your SMS campaign will likely impact many parts of your organization, so communicating your goals and strategy clearly throughout the organization is critical. Build An Ark Just like your 8 steps to a social media strategy , no one person can manage the entire SMS strategy.

SMS 166
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Ed Morita's Twitter Case Study at Social Media Club Hawaii

Bare Feet Studios

Bare Feet Studios May 18, 2009 at 2:12 pm Hawaii Restaurant Association Links and Resources | Bare Feet Studios June 28, 2009 at 7:18 pm Aloha to our growing online community « ALOHA IBU July 14, 2009 at 1:30 pm { 1 comment… read it below or add one } Roxanne Darling July 14, 2009 at 10:21 pm Nina – this is a fabulous blog post!