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64% of U.S. Workers Say Employee Experience Directly Impacts Customer Service

The Realtime Report

This research comes as the American Customer Satisfaction Index is its lowest point since 2005, and citizen satisfaction with federal government services at its lowest point since 2015. For example, 41 percent rated work-life balance as a top-two factor, followed by purposeful work (32 percent) and productive work (30 percent).

Survey 91
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The Future of Work Weblog

Buzz Marketing for Technology

December 2005. November 2005. October 2005. September 2005. August 2005. April 2005. March 2005. February 2005. January 2005. 2005 World Congress Live Reports. 2005 World Congress Live Reports. Collaborative Technologies. December 2004. November 2004. October 2004.

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The Future of Community Management

Ignite Social Media

The role of a CM, as we know it today, really started in 2005 , when the role was akin to “The Forum Moderator.” For example, CMs (both internal and external) may collaborate with Customer Service, Marketing, Communications, R&D, Digital, eCommerce teams. That people-first mentality seeps into everything a CM does.

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Common Social Media Questions and Answers All Marketers Should Know

Hootsuite

YouTube: February 14, 2005. Examples include the number of followers, likes, or comments. Obviously, we think Hootsuite’s scheduling, analytics, and collaborative tools are pretty great. Here’s an example. When was Facebook founded? Facebook: February 2004. Twitter: March 21, 2006. WhatsApp: 2009. WeChat: October 2010.

Questions 142
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The information processing view of humanity

Buzz Marketing for Technology

Trevor Cook is just one example of a blogger who writes notes from all of the conference sessions he attends (including his reflections on our Enterprise 2.0 For example, del.icio.us, used with judicious tagging, is a very powerful tool. Strategic White Paper: How Collaborative Technologies are Transforming Financial Services.

Process 100
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2023’s Top 6 YouTube Analytics Tools for Tracking Video Metrics

Keyhole.co

Since its inception in 2005, YouTube videos have reshaped how people consume content, build communities, and even market their brands. For example, metrics like watch time offer a detailed overview of audience retention for each video. Moreover, it generates the second-highest traffic among websites globally.

Metrics 52
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TruthForce! | How Wiki Software is Changing Communication

Buzz Marketing for Technology

As discussed in the article below, self-organized and collaborative networks--especially fueled by the advent of wiki-software for instance--are changing the ways we work and communicate with some even predicting an impact on the nature and practice of democracy. to foster innovation across organizational and geographic boundaries.

Wiki 171