64% of U.S. Workers Say Employee Experience Directly Impacts Customer Service
The Realtime Report
JUNE 30, 2021
This research comes as the American Customer Satisfaction Index is its lowest point since 2005, and citizen satisfaction with federal government services at its lowest point since 2015. For example, 41 percent rated work-life balance as a top-two factor, followed by purposeful work (32 percent) and productive work (30 percent).
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