IBM SJ 45-4 | Ethnographic study of collaborative knowledge work
Buzz Marketing for Technology
JUNE 27, 2008
We conducted this study over a six-month period in 2003 and 2004 at five different business sites in the Boston area. The storyboards were based on processes involving document review and approval, buying a car, and repairing a car. ” Some processes were carried out exclusively by e-mail or instant messaging.
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