IBM SJ 45-4 | Ethnographic study of collaborative knowledge work
Buzz Marketing for Technology
JUNE 27, 2008
In our findings we describe how knowledge workers develop their own strategies and techniques for getting their work done in complex, dynamic environments in which prescribed work processes serve only as reference models. We conducted this study over a six-month period in 2003 and 2004 at five different business sites in the Boston area.
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