Using Social Media for Customer Service
The Social Media Incubator
SEPTEMBER 28, 2011
What’s more frustrating for a customer than trying to connect with a company regarding service, and that company keeps redirecting the customer to various departments? Or, how about once the customer is finally connected with a real person, the service is handled either incompletely, incorrectly, or both? What is a disgruntled customer to do? More and more customers are reaching out to connect with companies via social media.
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