Fri.Oct 14, 2011

Socialized

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Ignoring Twitter = Loss On Noninvestment

Socialized

A recent study from Maritz Research / Evolve24 found that 70% of companies ignore customer complaints on Twitter. Many are citing this as evidence that these companies "just don't get it," but I'd rather see it as a huge opportunity for those companies who are not participating. Anyone looking for.

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