When you’re new to Twitter, it’s easy to get stuck in the “I just don’t get it” rut. ve found that this often comes down to one of two hurdles: Twitter is a blank slate. Twitter is what you make of it – which means that, until you start following people relevant to your interests, it really doesn’t have much going for it. Twitter is overwhelming. Whether you get lost in Twitter’s “Discover” section or quickly connect with more people than you know what to do with, Twitter can easily become an overwhelming firehose of information. Hashtags. Hashtags are for…. Read on!). Or 30? MORE >>

?. Ahh, the promise of fame: “ Kid, you’re gonna be a big star. Your face is gonna be up on billboards. You’re gonna make a lot of money. You’ve got the stuff of legends “ These days, 15 minutes of fame happens every minute of every day. The internet has transformed the way we live and consume information. In real time, we are connecting cultures, streamlining communications and validating the value of a single piece of content. It’s a rich breeding ground of social phenomenon. Sites like Viral Video Chart curate the exceptional videos. million in 2010. MORE >>

Many real estate agents and developers use social media to attract new business. But is there a right way and a wrong way to build customer relationships online? To find out, I spoke with two Toronto real estate agents Chris Borkowski ( @CondoChris ) and Mark Savel ( @SavelSells ). was curious on their insights into what works and what doesn’t when it comes to growing your business and staying true to yourself in social media. Here are their thoughts. Build relationships by sharing your passions. That’s when I might start the conversation about where they’re living, etc. MORE >>

Social business and, by definition, Social CRM is still a relatively grey area for many businesses (and, even some of the key players in the market place advising businesses). Yet, arguably, Social CRM is probably one of the most important aspects of being in the social space for businesses of all shapes and sizes. It doesn’t just relate to how you treat your customers – it also relates to how you understand them, as well as your internal customers (employees) and partner customers (contractors and stakeholders). We’re ready for it – are you? MORE >>

? Forgive the metaphor. It’s hard to resist because I’m an Aquarius and also because the weather these days has been unseasonably summery. When you think about your social media personality are you a diver, jumper, wader or splasher? Where in the proverbial water park do you fit in? Diver: You’re a natural and effortlessly glide into new networks. You know instinctively what to do and how to build your community. ve seen this with some people on Twitter, blogs, Facebook and recently Pinterest. m making a generalization here, but I think many divers are under 35 and grew up as digital natives. MORE >>