Going the Extra Mile for Your Customer
Janet Fouts
MAY 21, 2012
It would seem like a no-brainer that going the extra distance to really listen to what your customer wants and delivering it is good for business, right? Still, really listening to customers is a skill that a lot of businesses seem to have forgotten. Recently I bought a trailer for my horse and my Jeep just didn’t have the horsepower to pull it, so we went looking for a bigger SUV.
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