How Social Media is Changing Customer Service
Akamai Marketing
NOVEMBER 26, 2012
Stay Akamai: Employee Policy and Social Media – A Change. Social media is changing employee policy and customer service and not just because there are now new platforms for customer service. One of the more disruptive effects of social media has been the head-on collision at intersections of business, consumers and employees. In today’s world, everyone is a publisher.
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